Welcome to Brazen Careerist!

About Me

I am here to help. If you are having trouble with your account or need assistance with just finding the right tools to help you maximize your network -I'm here. I love to solve problems and find unique ways to help people. I also love asking questions and gaining knowledge. The more I know about something, the more comfortable and connected I feel towards it.

My accomplishments thus far have been to establish a process for troubleshooting site issues through Customer Service efficiently. I have been involved in constructing a process for addressing these issues to our customer faster and with greater accuracy. This has been done by aggregating information about site functionality and various issues concerning site functionality for Site Operations. Site Operations then addresses these issues individually.

My goal is to provide the highest technical support for our site to our customers. I hope to someday maximize the efficiency of addressing all site issues primarily through customer support.
Specialties

Customer service, computer proficiency, web tools
My strengths according to the Gallup Strengthsfinder test are:

Work History

• LinkedIn.com
• Customer Support Representative
• August 2007 to Present

• Service and assist clients within system frame and solve problems that the clients may run into. I am proud to be a Customer Support representative and to work for a site which cares about relationships!

  My current specialties are:
  -Finding solutions to technical problems (such as with the Outlook toolbar).
  -Finding comprehensive answers to customer questions, so they won't have to ask them again.
  -Answering questions from premium subscribers as they pertain to their account, their credit card and their order history.
  -Engaging in discussions with others in Customer Support to find better solutions to common issues.
  -Communicating with Site Operations and Product management to find solutions to technical issues.
  -Making connections between different problems to help other customer support agents workaround an issue more easily.