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LinkedIn- To find a position that will lead to a career in Project Management.
- Learn something from everyone I meet.
- Travel to all 7 continents. Only Australia, Africa, and Anartica left to go.
- Return kindness that I have received.
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1I knew it I had it all figured out when I realized I will never figure it all out; there will always be something to learn.
93 weeks ago
About Me
More than 6 years of experience in managing projects and implementing strategic solutions with vendors that streamline operations and optimize resources. Leverage a well-rounded understanding of a broad range of IT functional areas, as well as business insight, listening, communication, and problem-solving skills to effectively identify issues, filter options, and created solutions that achieve the objectives of all stakeholders. Strong individual contributor and team player who thrives on challenge.
Work History
- SAY Media
- IT Analyst
- November 2010 to Present
- Forbes Media
- IT - Support Services Project Coordinator / Supervisor / Technician
▪ Promoted to Supervisor within 60 days of hire; manage team of up to 8 staff supporting 600+ employees; provided weekly reports to management.
▪ Assigned to support executives; diffused difficult situations, related to customers at all-levels, and responded accordingly with confidence; provided customer education.
▪ Worked with vendors to ensure services and products provided were high quality and cost effective; verified invoices.
▪ Reduced customer complaints from more than 2/day to less than 2/month, dramatically increasing customer satisfaction.
▪ Spearheaded turnaround of stalled server integration project; migrated all Website staff from Forbes.net domain to Forbes.com; reduced number of migration failures from 12+ out of 20 per day to less than 1 per day out of 20.
▪ Improved and streamlined information sharing by launching internal wiki with frequent updates of templates, program links and SOPs; saved a minimum of 16 staff hours per week.
- Robert W. Baird & Co.
- IT – Business Technology Services Help Desk Representative
▪ Completed typical 3-month training program within 30 days, generating significant time/cost savings.
▪ Coordinated tests with project managers and developers on new releases of software and reported and monitored customer requests.
▪ Key member of 8-member team that provided technology support to more than 2,100 staff in the US, Germany, and the UK.
▪ Served as liaison between the IT Advisory Council and Help Desk team.
▪ Awarded several "Blue Chip" Awards for outstanding performance "above and beyond" scope of assigned tasks.
Education
- University of Wisconsin-Milwaukee
- Bachelor of Business Administration, Management Information Systems
- -
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