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Work History
- M&I Bank
- Systems Administrator
- August 2010 to March 2011
• Maintain Primary Responsibility for Hyland OnBase
• Maintain Primary Responsibility for Metavante Image Solutions (FIS) Vision Content Reports
• Manage Discovery & Onboarding for Business Line Project Requests (Loan Servicing, On-Us Fraud, Item Processing, Special Assets, Accounting, Human Resources, Home Lending Solutions, Subpoenas)
• Design System Configuration
• Coordinate System Integrations (Liquid Office (eForms), IMS/Mainframe, RightFax)
• Develop Support Modules (Documentation, Websites, Training)
• Administer Licensing Requirements and Purchases
• Resolve Daily Support Requests
• Test Systems for Enterprise Upgrades (Windows 7, New Hardware)
- M&I Bank
- Business Analyst II
- September 2008 to August 2010
• Manage Enterprise Project and Support Implementation (Lotus Notes 8.5, Salesforce.com CRM, Platform Applications (BankerInsight, TellerInsight))
• Coordinate and Manage ITSM Replacement, Including Process Changes
• Manage ISO Certification Requirements
• Manage Support in Mergers and Acquisitions
• Develop and Administer Applications (Texas Digital QuickCOM and VitalCast, Nortel Contact Center 6, iET Solutions, Advanced Toolware SSRPM)
• Create and Maintain All Technology Support Documentation
Education
- University of Wisconsin, Milwaukee
- Bachelor of Business Administration, Management Information Systems
- 2006 - 2004
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