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About Me

Results driven problem solver using responsive listening, process mapping and interactive communication.

KEY SKILLS

Problem solving:
Resolved an inherited customer conflict by driving a service level agreement.
Resolved customer complaint by creating a joint team to address outstanding issues.
Coached technical team members in customer interaction during needs-discovery process.
Trained team members in process mapping methodology

Communication:
Primary customer facing point-of-contact for entire company.
Coached project support staff in guiding customer team during installation process.
Involved customer in internal planning process to establish understanding and trust.
Reinforced customer confidence by creating an informal communication channel.

Technical:
Led joint application design session to translate business needs into technical solution.
Developed a database driven financial model to validate marketing-to-sales relationship.
Applied IDEF methodology in developing process map of customer's entire business.