Simone Abrahams
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Work History
- Waterfront Studios
- Data Administrator
Final Cut Server Administrator
- Business Connexion
- Analyst: User Support
- April 2006 to November 2008
• 1st Point of Contact for all calls regarding network infrastructure.
• SLA management on call logging and all ownership calls from (cradle to grave)
• Maintaining that 90% of all calls be resolved as 1st line.
• Change Control Administration and facilitating procurement of new hardware etc.
• My duties entail resetting Novell, Internet, (Intranet) and Email (GroupWise) and VPN (virtual private network) passwords.
• Updating or supporting the users ‘antivirus application.
• Logging calls on Remedy ARS (incident, request and procurement)
• Call management (ownerships and change controls) and updating calls accordingly
• Managing a third party (CCI- following up on all calls logged for CCI liaising with coordinators to ensuring SLA is met.)
Education
- Torque-It
- MCSE 2000, Network Security Design, N+
- 2003 - 2005
- Cape Peninsula University of Technology
- National Diploma: Journalism, Broadcasting
- 1997 - 2001
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