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I am a proud veteran who has successfully retired from active duty and am now fully engaged in transitioning to civilian life and am committed to working just as hard for a well respected, globally minded diverse organization such as Citibank.
For the past twenty three years I have invested my time, education and experience serving, developing and supporting our country's greatest assets, our human capital - This includes soldiers, federal employees and contractors. I have served as a soldier with the US Army in senior HR administrative and operational roles and assignments, advancing mission critical decisions, collaborating with HR and business leaders providing life cycle career management, leading and directing special and diverse projects, HR business initiatives to our soldiers and forging both short and long term operational/strategic business partnerships that contributed to our Army's successes.
Travel and relocation are not a problem, in fact, I am well adjusted to packing up and moving out on a moment's notice. Business traveling, training coordination and decentralizing meetings are no strangers to me.
I will contribute these skills to your professional staff:
- Excellent written/verbal communication skills
- Organizational and analytical skills with the ability to multi-task
- Detailed oriented
- Superior customer service skills
- A self-starter capable of working independently with minimal supervision
- Project Management experience in leading or participating in multiple projects at a time, planning, organizing, analyzing, decision-making, and offering solutions and problem solving.
• Responsible for all branch decisions/actions/directions in chief’s absence.
• Provided supervision, mentoring and professional development and training for eight personnel.
• Used Six Sigma process improvement methodology to gain better efficiency and to improve and increase customer satisfaction, reduce waste and redundancy in team productivity.
• Responsible for streamlining work processes in various teams that include quality control, human resource, communication management and design.
• Served as link between executive management and employees by handling questions, interpreting and administering contracts, providing performance counseling and helping resolve work-related problems.
• Spearheaded performance procedures creating a service level agreement to respond to actions within one work day; held “actions completed” deadlines to seven days, clearing a 30 day+ backlog of suspended deliverables.
• Supervised eight-person team in management/administration of 700+ executive staff leader positions.
• Implemented Total Quality Management (TQM) tools such as checklists and flowcharts that resulted in optimizing employee's time to finish the tasks, thus enhancing employee efficiency.
• Administered and enforced the policies of regulatory and compliance programs, including zero violations of Personal Identifiable Information, and other Privacy Act risk management mitigation requirements.
• Ensured project team members thoroughly understand requirements, scope, time and budget resources prior to initiating or developing a product or procuring commercial products for the project.
• Exercised considerable initiative and judgment in planning and carrying out assignments; compiled, updated, prepared reports for analysis, recommended courses of action for senior leaders on staffing, readiness levels via various workflows and data feeds.
• Exercised risk analysis of organizational vulnerabilities in terms of safety, security, personnel and assets. Developed risk mitigation and action plans to counteract vulnerabilities; analyzed, performed root cause analysis for all identified deficiencies.
• Analyzed, prepared reports on significant trends in HR related activities and on data necessary for management information reports, performed quantitative analysis on project performances.
• Conducted retrospectives, gained customer acceptance, captured “lessons learned”, documented closeout reports, archived project metrics associated with projects for future use.
GPA 3.7
Graduated Cum Laude