Welcome to Brazen Careerist!

About Me

I am a Senior Business Analyst synergizing IT and project management background to advance operational efficiencies with superior client-facing skills and experience in the software and benefits/pension administration industry. I bring team leadership, relationship building, testing and implementations skills and help in automating processes for optimal efficiency. I bring an understanding of the elements that lead to a successful solution - requirements analysis, gathering and documenting requirements, gap analysis, testing and maintenance. I have a wide breadth of experience in dealing with clients and end users, developers and different stakeholders. I bring team leadership and relationship skills. I have excellent communication skills and am able to work with people at all levels.

Work History

• Vitech Systems Group
• Senior Business Analyst
• Febuary 2008 to March 2010

• Utilized deep product knowledge and ability to quickly understand client business processes and procedures to ensure successful implementations at client sites. Gathered requirements and wrote site-specific specifications through requirements and design meetings. Conducted gap analysis and worked through testing issues and assisted team through key milestones, including UAT, escalations, managing resources and production emergencies. Conducted status meetings with client and development teams to guarantee issues are resolved to the client’s satisfaction.

• Vitech Systems Group
• Sneior Business Analyst
• June 2007 to Febuary 2008

• Played a key role as part of the PMO in defining and developing tools, processes, standards and practices for gathering requirements for implementation of V3 Benefits solution. Gathered requirements and implemented and tested new features for internal support tools.
  • Improved operational efficiency by 15%, training resources and staff knowledge by creating a wiki to include the PMO database to provide access to tools and processes.
  • Redesigned the support tool user interface to improve usability.

• CA Technologies
• Senior Technology Consultant
• Febuary 2005 to June 2007

• Aided CA teams using the Ingres product as a member of the Technology Integration Group. Analyzed requirements to develop functional design specs. Assisted in data modeling, normalization, problem resolution and in development of best practices, technical documents and tools. Facilitated communication among CA, its clients and Ingres Corporation following divestiture of the Ingres product.
  • Developed successful liaison procedures for issue resolution between Ingres Corporation and internal CA product teams, scheduling status meetings and calls to monitor process.
  • Strengthened internal communication by building and maintaining an internal Support Group Web site.

• CA Technologies
• Support Engineer
• June 1997 to Febuary 2005

• Troubleshot and resolved software issues through close coordination with clients and other members of the Technical Support Team. Tracked support issues, looking for trends and improvements and trained support team members. Wrote test plans and reviewed documentation. Worked with Subject Matter Experts (SMEs) on solutions that helped CA achieve key business goals.

• CA Technologies
• QA Engineer
• April 1995 to June 2007

• Provided key expertise and leadership for two-month-old Quality Assurance Team, developing and implementing product benchmarking programs and creating processes, strategies and plans for manual, automated and regression testing. Led an 8-member team, prioritizing and assigning tasks, reviewing testing progress and reporting performance-related issues to management.

Education

• Baruch College
• MBA, Information Systems
• 2011 -

• New York Institute of Technology
• MS, Computer Science
• 2011 -