Welcome to Brazen Careerist!

- Leads a team of 7 managers and 150 non-exempt employees across multiple functions
- Oversees the day to day operations and short term strategic planning for the processing of 25 million customer statements and letters a month including direct responsibility for vendor management, training, audit and projects
- Manages a budget of over $12 million annually with responsibility for meeting targets, decreasing expenses and ad hoc report generation on key performance indicators
- Successfully led initiatives to decrease expenses including renegotiating with vendors to improve pricing, optimizing floor layout to decrease offsite warehouse costs and implementing new tools, processes and systems that improved efficiency and lead to a reduction in overall headcount

- Performed a variety of roles within the North America Operations & Technology function including Analyst work in Credit Risk and Fraud Department, Team Management in Business Card Call Center and Departmental Leadership in Customer Service and Sales for North America Cards
- Lead a team of up to 5 Managers and 100 call center associates
- Optimized the staffing process for 60 positions monthly across multiple departments
- Performed various analytical roles that included determining the accuracy of MIS reports, optimizing an incentive plan, developing training curriculums and determining the root cause of budget issues

- Awarded the University Fellowship
- 3.9/4.0 GPA

- 3.9/4.0 GPA