Welcome to Brazen Careerist!

About Me

I have worked mostly in the field of animal healthcare. I started in veterinary offices as a receptionist with the goal of becoming a veterinary technician. Once I reached that goal I found that it was not a career that would support me as an adult (unless I had a rich husband...which I don't). I did not really want to be a vet, but wanted to stay in the field. I went back to school and took some classes like calculus and organic chemistry, with the thought of getting into the research field. I got a job working for Merial (we make Frontline and Heartgard). I have been here for 7 years and in that time I have learned that working in a corporate environment is much different than working in a clinic. I actually learned that part very quickly, but actually learning how to navigate upwards in the corporate environment has not been as easy as I thought. I was doing things all wrong for awhile, but thanks to Penelope's blog and a lot of research I am learning. One thing that my research has shown me is how much easier the past 7 years would have been if I had a reaaly good manager and/or mentor. I have read avidly about good managment skills and realized how much difference that can make in a groups productivity. My favorite example being that of the USS Benfold (I highly reccomend you look it up). I would really like the chance to put this knowlege to work managing a group. Preferably in a clinic or at another animal pham company. I welcome any input from others on this site on ways to better my resume or any other helpful tips!

Work History

• Merial Ltd
• Customer Service Rep
• April 2003 to Present

• In this position I provided excellent service to customers as well as to the field sales staff including detailing promotions and providing product information when needed. Handled all customer needs in a timely manner including tracking orders trough UPS and Federal Express.
  • Completed 13 Customer Care University classes on topics such as “Negotiation and Conflict Management”, “Microsoft Excel I and II”, and “Oracle Tips and Tricks”.
  • On my own volition, I studied many articles on how to effectively manage a call center in order to make it “World Class” in order to suggest improvements that could be made with in our department.
  • Successfully generate up sells; average of $7,000.00 per week in 2007, and an average of $2,000.00 per week for 2006. Currently in the top 25 percent of customer care for up sells for 2008.
  • Selected to help train Merial field sales reps and veterinary managers regarding

• Georgia Veterinary Specialists
• Veterinary Technician
• August 1997 to April 2003

• In this position I educated clients and provided friendly customer service and consoling of clients when needed. I worked in all areas of the hospital including ICU, surgery, radiology, emergency, and specialty providing medical treatments to patients. I ran lab work, assisted in surgeries, checked clients in and out of the hospital including handling payments, and took patient histories.
  • Promoted from ICU to Surgery tech
  • Recognized the need for, and created a training program. Facilitated the training of groups as well as individuals.
  • Worked as a shift leader coordinating 4 to 5 technicians, as well as maintained staff levels to insure adequate coverage.

Education

• Georgia Perimeter college
• No degree
• 2000 - 2003

• Took Calculus I and II and Organic Chemistry I and II with plans to earn credits and apply to Vet school.

• University of Memphis
• Psychology, Biopsychology
• 1988 - 1993

• Graduated Cum Laude