Welcome to Brazen Careerist!

About Me

I am surely too much of a geek for what I do for a living; still it brings an unusual perspective and has been effective so far. I am also a perfectionist and therefore intensively trying to micromanage everything I am working on.

Work History

• Accenture
• Change and Release Manager
• July 2008 to Present

• ITIL Change and Release processes management
  Projects/Highlights:
  • Coordination of the migration from in-house software to a Remedy solution for Change and Release Management
  • Service Delivery processes ISO20k standard alignment and successful certification
  • Business Intelligence Reporting Tool (project proposal and solution design)
  • OLA Creation (Change Management Part)

• IBM
• Client Support Manager
• September 2007 to July 2008

• Service Strategy and Design for German customers of IBM IT Delivery
  Projects/Highlights:
  • Regional Service Focal Point role implementation
  • PwC’s SAS70 Audit preparation, driving and successful completion
  • Continual Service Improvement Processes renewal (ITIL v.3 7-step improvement process)
  • Service Management Education Sessions creation (ITIL based podcasts)

• IBM
• Service Coordinator
• April 2006 to September 2007

• ITSM support and maintaining for IBM Global Services
  Projects/Highlights:
  • Client Service Coordinator role integration
  • Root Cause Analysis concept integration
  • Changes Focal Point role implementation
  • Emergency Changes (Urgency Criteria) Process redesign

• LiveRepair.com, Inc.
• IT Specialist
• November 2003 to April 2005

• IT Service Delivery for Microsoft Platforms in US and EU

Education

• EXIN
• ITIL V2 and V3 Foundations Certifications
• 2008 - 2009

• IBM
• WK258 - Team Leadership, ITIL Foundations, ISO/IEC 20000
• 2006 - 2008

• Microsoft
• Microsoft Certified Professional and Microsoft Certified Systems Administrator on Windows Server 2003
• 2005 - 2006