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• More than two years of both customer service and sales experience for major companies.
• Practical reporting, editing, and Production Manager experience for both the campus newspaper and magazine.
• Leadership positions in two collegiate honor societies
• Proficient with Microsoft Office, Adobe Creative Suite, Mac OS X, Windows, and the Internet.
• Collaborate with staff members and peers in the writing and editing of a handbook for the Student Assistant position.
• Assist students and faculty members with the proper use of campus technology, including wireless Internet, software, and hardware maintenance.
• Collaborate with full-time consultants for difficult issues.
• Supervise training of new student assistants.
• Maintain records of incoming calls or in-person visits using the Remedy and EBSuite metrics ticketing systems.
• Helped hundreds of guests daily find exactly what they were looking for in order to have the most enjoyable experience at the resort.
• Worked with fellow Cast Members to ensure the store's cleanliness
English Creative Writing (minor)