Welcome to Brazen Careerist!

About Me

A Business Analyst on sabbatical preparing for MBA studies. With experience living in North America, India and Europe, I blogs about professional development, living abroad and the MBA experience in Belgium. You'll find me at local Meetups, Internations events and playing on my blog sites below.

http://vlerickmba2011.wordpress.com/
http://melissalangeman.wordpress.com

Work History

• Logitech, Inc
• Manager, DCG / Harmony Link
• August 2009 to March 2011

• Based in Chennai, India
  Highlights:
  o Lead a team of 13 full and part time analysts
  o Developed new methodology to add data to the database, shifting from reactive to proactive information gathering
  o Integrated new data types relating to new consumer electronics technology – E-EDID, HDMI-CEC and proprietary API for Harmony Link / OEM GoogleTV offering

• Logitech, Inc
• Data Analyst
• October 2008 to August 2009

• Based in Mississauga, Ontario, Canada
  Highlights:

  o Reduced our key NPS (Net Promoter Score) detractor metrics by 50% for Logitech Revue with GoogleTV product
  o Operational project development and leadership reduced critical work backlogs by 71%
  o Increased NPS on department key metrics by contributing to Standard Operating Procedures
  o FY 09, FY 10 department strategy leadership identified operational projects, automation opportunities and new technologies to invest in
  o Integrated the new Chennai team into the Logitech organization by disseminating company values, teaching employees about North American work culture and liaising with teams in Mississauga and Fremont
  o Interim management of up to 22 analysts

• Logitech, Inc
• Tech Support Specialist, Rep

• o Led training projects to advance the skills of our Technical Support Representatives
  o Represented Logitech at Best Buy Management training event, Atlanta, GA, August 2008
  o Represented Logitech at CEDIA Consumer Electronics Expo (September 2008)
  o Selected by management to build the right expertise in new Support Representatives for our new outsourced customer support partner
  o Represented Logitech at Electronic Home Expo in Orlando, Fl (March 2008)
  o Product Verification (Beta testing) for Harmony 1000, Harmony 510 and Harmony 515

• Panasonic Canada
• Domestic Freight Co-ordinator

• Highlights:

  o Improved our negotiating position in relation to our domestic freight partners by reducing payment time by 75%
  o Reduced financial reporting time to the Accounting department from 2 weeks to 1 day

Education

• Vlerick Leuven Gent Management School
• Master of Business Administration
• 2011 - 2012

• September 2011 - October 2012

• University of Toronto
• Bachelor of Science, Biological Anthropology
• 2000 - 2006