Welcome to Brazen Careerist!

About Me

* Over ten years of enterprise IT projects life cycle experience on designing, deploying, administrating, maintaining and supporting enterprise Microsoft platforms and customized business applications.
* Experienced on managing project requirements, developing project plans, diplomatic business approach on global customer relationship, allocating work, conducting status meetings and customer reviews, Technical Support, System Administration and Network Management.
* Team management experience in both Systems Administration and Software Engineering project environments.
* Experienced in Service Delivery, Network and Systems support Risk and Quantitative Analysis, Change / Content / Vendor / Incident / Inventory / Facility / Helpdesk / Management systems, Migration Projects.
* Experienced on support procedures, designing, troubleshooting LAN/WAN infrastructure and security architecture design/enforcement for Data Centers.
* Excellent analytical skills, managerial skills, adaptive to new environments, sound knowledge on administration and managing the enterprise networks, troubleshooting skills with ability to learn fast.
* Experienced on report writing on technical plans, productions issues, and resolutions to clients, writing white papers and verbally with necessary technical acumen.
* Experienced work using and in adhere with ITIL, PMI, Six Sigma and Microsoft Best Practices.
* Experienced on Enterprise Business Verticals - Support, Managed IT Services, Banking/Finance, Insurance, ISPs and Service Industry – Global Service Delivery Model

* MCSE 2003 certified
* CCNA certified
* ITIL Foundation 3.0 certified
* CISSP Training
* Six Sigma Green belt Training
* PMP (Project Management Professional) Training

Work History

• Convergenz LLC
• Sr Systems Engineer
• January 2009 to July 2009

• * System development activities to support the 2010 Decennial Census for the US Department of Commerce (Census Bureau).
  * Member of Operations Group responsible for Enterprise Management System (EMS) to configured three Data Processing Centers (DPC) functioning and for ensuring the availability, reliability and performance of the FDCA IT enterprise. This EMS Operations Group is responsible for providing second and third tier technical support and analysis to field engineers/technicians, customers and 53000 users.
  * Configured alarms and faults (network, help desk, NOC /SOC and three Data Processing Centers “DPC”) and “work-arounds” are developed using Hyperic HQ, Tripwire, Blue coat web , Cacti, Active Directory, MS Exchange 2007, F5 BIG IP load balancing and Altires
  * Support the Contingency Response Team (CRT) and the Continuity of Operations (COOP).
  * Troubleshoot IP Address configuration interface ports for (Cisco 7000 series and Cisco 2500 series)

• RAM-Consulting Corporation
• Sr. Consultant\Senior System Engineer
• September 2008 to January 2009

• * Oversee and monitor Maryland Department of Transportation, State Highway Administration system development process and upgrade related to RAM Consulting products.
  * Upgrade ProjectWise system from 2004 Edition to V8i that included the following:
  o Built and configured VMware environment to mirror the production environment.
  o Configured IIS server, Oracle database server (upgrade Oracle 9i to 10G), file server, application servers
  o Review script results after testing and finalized upgrade plan to complete it in production environment
  * Handle all communications between the governments project manager in SHA with all related system issues

• Middle East Broadcasting Networks
• IT Services Manager
• October 2007 to July 2008

• * Oversee and monitor IT services and systems including User Services (Web sense, Backup Exec, Barracuda, Cinegy, ENPS, AP Ticker, BlackBerry, Broadcast system) and Operations (Network, Servers, Back-up Systems, Anti-Virus, Security, VPN and Hardware Inventory).
  * Manage a team of 15 Network Engineer and Sr. System Administrative to identify, develop and deliver programs to meet the company support needs.
  * Reconfigured and upgraded Microsoft Active Directory 2003 and Exchange 2003 to 2007.
  * Initiate and manage customer service requests, problem resolution; manage customer communication and satisfaction.
  * Implement new ticketing system (PCDuo) to better handle business needs and operations.
  * Upgraded new backup system to increase company backup from 30% to full backup System.
  * Upgraded and configured bandwidth from two T1 to DS3 to better service the company needs by breaking bandwidth to four pips and increasing user access from 2 MB to 45 MB

• Bank of America
• Business Network Support Manager
• May 2016 to July 2017

• * Manage six Sr. Systems Engineer to support 100+ Windows Server 2003 Active Directory domain controllers, 60+ Exchange 2003 servers, 25+ Blackberry Enterprise Servers (BES), BES database management, MOM.
  * Worked on Active Directory administration, accountability, security groups, distribution groups, replication, GPOs and FSMO roles, Clustering configuration and administration.
  * Worked on worldwide Exchange 2003 environment, server migration, configuring connectors, MBStore mount, Service configuration, Antivirus, Load balancing and Clustering, Fire walling, spam Filtering, backup and System Management Software – SMS.
  * Worked on high-availability architecture design such as clusters, SAN, failover systems, disaster recovery sites, data replication.
  * Handled from legacy to latest Blackberry Handhelds, Wireless Synchronization, Enterprise activation for Blackberry handheld, BES report generation.

• Alltel Communications Inc
• Network Engineer
• July 2001 to May 2016

• * System Administration on 50+ Windows NT Server environments.
  * Handled daily backups, user account management, updated Antivirus, scanning servers and desktops.
  * Configured PDC and BDC on Windows NT 4.0 Servers Windows 2000.
  * Configured WINS server on Windows NT Server for Name resolution, DHCP for issuing IP address and DNS.
  * Configured IIS 4.0 on Windows NT 4.0 Server.
  * Handled desktop support and Network support for 1200+ mailbox users in Windows NT based LAN.
  * Performed Systems administration, maintained messaging platforms and Security systems.
  * Daily tasks include mailbox movement, permissions issues, store management, Exchange Services, observing connectors, queue management and providing security to Exchange 5.5/2000.
  * Used Clarify for managing the user calls.
  * Incident Management and Vendor Management on 500+ enterprise application servers.

Education

• University of Missouri at Kansas City
• Bachelor of Science in Computer Science
• 1996 - 2000

• * MCSE 2003 certified
  * CCNA certified
  * ITIL Foundation 3.0 certified
  * CISSP Training
  * Six Sigma Green belt Training
  * PMP (Project Management Professional) Training