Welcome to Brazen Careerist!

About Me

Accomplished Technical Desk professional with 4 years of experience in Technical Troubleshooting, Cellular Operations and Call Center support. Extensive experience with hardware, software, implementation and user support. Innovative assistance for over 700,000 customers earning a solid reputation for productivity and complex problem resolution. Responsible, detail-oriented, with strong technical, analytical, diagnostic and team skills.

Work History

• RCC dba Unicel
• Technical Analyst
• June 2007 to June 2009

• Advanced Cellular Network troubleshooting company wide.
  Assess, test and determine resolutions of technical issues.
  Coordinate with multiple technical divisions and companies to resolve problems.
  Analyze data and trends to identify potential complications.
  Compile and formulate data to produce incident reports.
  Create and present training material for front-line troubleshooting.

• RCC dba Unicel
• Senior Customer Service Specialist
• March 2006 to June 2007

• Analyzed and provided feedback to leadership regarding trends/problems causing inbound call volume.
  Supported leadership staff by performing various tasks;
  Escalated Calls
  Billing Inquiries
  Advanced Troubleshooting guidance.
  Created and provided training to Customer Service Representatives for Cellular Data Products and Software.
  Assisted many regional customers in multiple calling groups; Retention, Data Support, Collections.

• Bonney Staffing
• Customer Service Rep. Temp
• October 2005 to March 2006

• Responded to a high volume of inbound customer calls; research and resolve billing and service equipment issues; provide information on products and services; and demonstrated commitment to customer service by following up on calls and ensuring superior results.
  Quickly analyze customer concerns and needs while balancing company revenue concerns.

• Supervisor/Lab Technician
• First Exposure
• May 2003 to September 2005

• Managed a group of 6-10 members while performing sales duties.
  Engaged in front-line sales and customer service.
  Operated and maintained heavy duty equipment/chemicals used in the development and printing of photographs.
  Performed digital enhancement, retouch and alterations using various programs.

• University of Maine at Fort Kent
• IT Internship
• May 2005 to August 2005

• Software, hardware installation/removal. Inventory, data entry, user support.

Education

• University of Maine at Fort Kent
• Bachelors of Science in Computer Applications, English, Art
• 2000 - 2005

• Graduated, pending diploma.