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As an Account Manager at Performance Plus Marketing, I develop, implement and manage web-based sales incentive and loyalty programs. I am responsible for all aspects of a program, from design and development to launch and evaluation and continued revenue growth. By serving as the liaison between the client, internal teams and vendors, I direct an account team in executing program initiatives and lead our team in strategic account planning and review sessions.
As a Junior Account Manager at PPM, I quickly acquired the skills necessary to manage accounts and earned the opportunity to manage multiple accounts independently. I worked along side the Account Managers on all programs to ensure day-to-day activity was complete and client-specific goals were being met. Based on my initiative and ability, I was quickly promoted to an Account Manager
As a Customer Service Representative, I responded to a high volume of telephone and email inquiries with friendliness and professionalism. I was trusted with the role of processing all participant award orders, ensuring fulfillment with each vendor. I sought opportunities to assist the Account Management and Sales teams and was promoted to a Junior Account Manager.
I loved working with my clients to help them loose weight. I was responsible for presenting weight loss programs to prospects in order to enroll new clients. I also converted leads into sales to ensure revenue growth and consistently met and exceeded sales goals.
Assisted customers with their finances on a daily basis. I was responsible for referring bank products according to customers' needs and was trusted and empowered to manage all commercial account customers.