Welcome to Brazen Careerist!

About Me

PROFILE
A team leader with exceptional planning, implementation, and liaison experience. I have managed the full cycle of projects including documentation of training manuals, informational reporting, training session, and creating confidential analysis reports. My experience as a liaison has been used with cross-departmental projects, assists with hiring new employees, and to communicate sensitive information to upper management. Additionally my supervisory experience formed a small, but an extremely efficient detailed support group for internal support of company built applications, reporting, and analysis across multiple areas and departments.

EDUCATION
Masters of Science Bachelor in Criminal Justice, concentration in Homeland Security Policy and Counterterrorism- Tiffin University, Currently attending, expected graduation, June 2011

Bachelor of Arts In Psychology- Ashford University, 2009

Diploma In Communications- Connecticut School of Broadcasting, June 1993

EXPERIENCE

Smith Micro: Short Term Contract
Software Trainer
• Contact Apple retail stores nationwide for scheduling in store product training on Fusion.
• Applied training to Apple employees and customers using in person live demos.
• Generated reports, including impressions of training, amount of product available.
• Scheduled follow up training for future releases, and to further build relationships with Apple.

Apple Inc: August 2007 – April 2008
Mac Genius- Technical Support
• Provide face-to-face extensive trouble shooting on all Apple computers, Apple based software, and other Apple products including wireless routers, iPhone, Apple TV, iPods, and 3rd party accessories. Made repairs on Apple computers: including all replaceable internal parts, software repairs, and upgrades.
• Written summary reports of the day events including daily inventory of parts used.
• Provided detail communications protocols ensuring the Mac Genius team, while offering product training to external customers, knows the status of every repair.

First Multiple Listing Service: June 2005 – August 2007
Liaison Representative of Customer Support Team

• Applied liaison skills to communicate updates, solve critical situations, for external clients using our database tracking service, Heat.
• Written training modules for external clients, on troubleshooting their computers.
• Compile weekly data reports for external client critical for their business growth.
• Provide telephone and email support including technical support with the use of our service and improving their computer performance. Provide deep level support for head brokers allowing seamless integration for better employee productivity.

Hewlett Packard/Agilent Technologies June 1998 – April 2003
Lead Analysis and Liaison Representative of Order Fulfillment Team
• Created high quality training materials for classroom use, which would include up to sixty users. Designed training material in powerpoint, which is still being used by the company today.
• Providing high level analysis of sensitive data and reporting Compile, gather, sort and build user-friendly reports of highly sensitive data to upper management.
• Applying liaison skills to communicate new products updates, solving critical situations, supporting including setup and maintaining network connectivity, planning and deploying new processes and procedures for internal users and outside customers, including user-friendly training manuals and classes.
• Being a lead representative in a call center which provides first level application support.
• Authored technical support documentation for specialized call centers.

SOFTWARE & HARDWARE EXPERIENCE

SOFTWARE-
Apple O/S 10.0-10.5, Fusion, Parallels, Bootcamp, iLife, iWorks, Windows NT-Vista Exchange Server 4.0-5.5 Office Exchange Server 4.0-5.5
HARDWARE- Apple Desktop and Laptop, Xserve, Wireless, LAN/WAN Routers Switches. Experience with repairing PC and Apple computers

ADDITIONAL SKILLS- Currently in the process of learning Arabic.

Work History

• Apple Computer
• Mac Genius
• August 2007 to April 2008

• • Provide face-to-face extensive trouble shooting on all Apple computers, Apple based software, and other Apple products including wireless routers, iPhone, Apple TV, iPods, and 3rd party accessories. Made repairs on Apple computers: including all replaceable internal parts, software repairs, and upgrades.
  • Written summary reports of the day events including daily inventory of parts used.
  • Provided detail communications protocols ensuring the Mac Genius team, while offering product training to external customers, knows the status of every repair.

• FMLS
• Liaison Representative of Customer Support Team
• June 2005 to August 2007

• • Applied liaison skills to communicate updates, solve critical situations, for external clients using our database tracking service, Heat.
  • Written training modules for external clients, on troubleshooting their computers.
  • Compile weekly data reports for external client critical for their business growth.
  • Provide telephone and email support including technical support with the use of our service and improving their computer performance. Provide deep level support for head brokers allowing seamless integration for better employee productivity.

Education

• Tiffin Univeristy
• Masters, Homeland Security, Counterterrorism
• 2009 - 2011

• Ashford University
• BA, Psychology
• 2007 - 2009