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- Coach, train, and mentor new employees in both group and one-on-one settings.
- Conduct training sessions for all employees on HVFCU products, services, computer programs, and Sales Success Model.
- Evaluate employee performance, provide performance feedback, and create development plans for new and current employees.
- Develop new training courses based upon business and organizational needs, as well as assist with the re-design of the employee on-boarding process.
- Lead and manage work teams focusing on new product roll-out, product re-design, and system upgrades.
- Assist with the recruitment and retention of new employees.
- Opened, maintained, and closed back accounts.
- Originated, finalized and maintained loans.
- Generated high numbers of referrals to business partners through skillful use of HVFCU's Sales Success Model.
- Performed Quality Assurance on employee work.
- Created quarterly employee staffing schedule.
- Trained new employees on the job.