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About Me
I attended Rend Lake College in Ina, Illinois, and Southern Illinois University-Carbondale. During my years at RLC and SIUC, I worked internships at both the Benton Grade School in Benton, IL and at the VA Medical Center in Marion, IL. Thanks to an ambitious drive to get a job before graduating college, I was hired at a boat factory in southern Illinois 3 weeks previous to graduating with my Bachelor of Science degree. I worked part time until I graduated. After working there for a few months, I noticed a severe lack of opportunity (a dead end, if you will) and that IS was considered a cost center, especially being aligned under the CFO. I then moved to the St Louis area and started work with Arch Coal, Inc, whose offices are located in suburban St Louis. I began in September of 2007 and continue to work there today (time of writing this: Oct 1 09). After about 8 months with Arch, I was promoted from a Service Desk Technician to a Computer Support Specialist. I, along with a lone partner, order computers and equipment for approximately 1,200 users, take escalated calls from the service desk, negotiate with vendors, and research and order software. I thoroughly enjoy working at Arch, and hope that opportunities arise in Information Security or Windows Server administration in the future.
Work History
- Arch Coal, Inc
- Computer Support Specialist
- July 2008 to Present
Procurement of computer equipment for about 1,200 users, take escalated calls from the service desk, negotiate with vendors of computer equipment, research new software and ideas for advancement of company.
- Arch Coal, Inc
- Service Desk Technician
- September 2007 to July 2008
Take calls from field and local users, manage escalations and outage procedures, support via desk side meetings, remote desktop, and Windows Netmeeting.
Education
- Southern Illinois University-Carbondale
- Bachelor of Science, Information Systems Technologies
- 2007 -
- Rend Lake College
- Associate of Applied Science, IT Systems
- 2005 -
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