Welcome to Brazen Careerist!

About Me

Expd, award-winning moderator/blogger looking for my next opportunity. 425.269.2438 | jeffrey.p.carroll@gmail.com

Work History

• Starbucks Corporation
• blogger/moderator, MyStarbucksIdea.com
• April 2009 to August 2010

• Duties included following up on customer feedback (both good and bad) and crafting an appropriate response.

  Recent blogs:
  • http://bit.ly/16yvCH
  • http://bit.ly/4xQgrD
  • http://bit.ly/3NClGj
  • http://bit.ly/8hxExk

  Awards and Recognition:
  •MyStarbucksIdea.com Moderator of the Month (awarded May 2009)
  •MyStarbucksIdea.com Moderator of the Month (awarded July 2009)
  •MyStarbucksIdea.com Moderator of the Month (awarded August 2009)
  •MyStarbucksIdea.com Moderator of the Month (awarded May 2010)
  •Featured moderator at MyStarbucksIdea.com (August 2009, September 2009, October 2009, July 2010, August 2010)
  •Named one of the top MyStarbucksIdea.com moderators for 2009. (http://bit.ly/5ersIZ)

• Starbucks Corporation
• support, Starbucks Card Mobile
• September 2010 to August 2009

• Provided support (via e-mail, phone and MyStarbucksIdea.com) to users of the Starbucks Card Mobile iPhone application.

• Starbucks Corporation
• Business Systems Analyst Associate
• January 2009 to January 2010

• •Was a six-month rotational position (originally slated to end in July 2009) that was extended to a year.

  Primary duties included analyzing and reporting Starbucks Card-related data for various sales channels.

  Additional duties included:
  •Providing ad hoc support to marketing, product and category managers, as well as to members of our extended cross-functional team.
  •Managing the internal Starbucks Card ordering process.
  •Assisting in managing the accounts of key business-to-business and reseller clients. (http://www.starbuckscardb2b.com/)
  •Managing customer databases for the Starbucks Passion Panel (http://www.starbuckspassionpanel.com/) and VIA Insider customer panels.
  •Providing technical and administrative assistance to the Starbucks Gold Lab (http://www.starbucksgoldlab.com/) customer panel.
  •Providing customer service and technical support to users of the Starbucks Card Mobile iPhone app.

Education

• The Evergreen State College
• Bachelor of Arts, Interdisciplinary Studies
• 2003 - 2005

• Areas of focus included political economy, social movements, LGBT and gender theory, health/nutrition and Native American studies.

• Washington State University
• Communications
• 2000 - 2002

• Activities and Societies: Delta Sigma Phi (president, sergeant at arms), Greek Senate, Greek Alliance Board of Directors, Peer Mentoring, Lacrosse (Club), Women's Transit, Delta Sigma Phi Undergraduate Advisory Committee (2001)