Welcome to Brazen Careerist!

About Me

How would colleagues and employers describe me?
Brainy, enthusiastic, inquisitive, strong all-arounder who just "gets it"

What do I do?
I excel in being the one behind the scenes ensuring everything gets done, done right, done smoothly, done efficiently, and done on time.

How do I do it?
I've been a do-er from several angles -- administrative and high-level executive support positions, training roles, through quality assurance auditing responsibilities, and as expected through several years of management.

What motivates me?
Seeing a task through from inception to completion motivates me. I take pride in a job well done.

What's next for me?
Securing a position with a real, forward-thinking company that values their employees' strengths and seeks to continually improve their product/service offerings and their organization as a whole.

Work History

• Royal National Institute of Blind People (RNIB)
• Executive Assistant & Admin Team Leader

• -Provided secretarial and administrative support to the Head of Commercial and Support Services, the Interim Head of Production Services, and Group Finance Manager, including complex calendar and appointment management, domestic and international travel arrangement and expenses, prioritizing workloads, research and reporting
  -Serviced senior-level and strategic meetings and conferences including venue, catering and accommodation arrangement; circulating papers
  -Successfully supported several key internal projects: internal corporate communications initiatives, promotion of the staff consultation forum, cost-saving organizational restructure
  -Monitored income and expenditure of an approximate $1.6M budget, with overall responsibility for a $100K administrative budget
  -Led a team of Administrators, providing support to the organization's above sections, ensuring all work was completed on time and satisfactorily, while continually improving the service provided by the team

• Science Museum, a division of National Museums of Science and Industry
• Front of House Assistant

• -Provided world-class experience for museum visitors: answering queries and directing them to the most interest- and age-appropriate galleries and exhibitions; trained new colleagues on the same
  -Assisted with special events and temporary exhibitions within the museum and its related companies
  -Selected for a special project visiting competing museums to survey and report on their approach to customer service, ticketing, information, entrance security, and temporary exhibitions. Findings resulted in a large-scale change to security checks upon entering the museum.

• World Courier, Inc.
• Supervisor, International Customer Service

• -Promoted three times in seven years
  -Managed the day-to-day operation of a 30-person department, including scheduling to cover the 24/7/365 operating hours and handling of all personnel issues, measuring employees' performance both quantitatively and qualitatively, recommending raises and bonuses accordingly
  -Participated in the advisory panel to review and revise all standard operating procedures (SOPs), in line with established service level agreements (SLAs) as well as federal and international regulations

Education

• Hofstra University
• Bachelor of Arts, Summa cum Laude, Interdisciplinary International Studies
• -

• *Phi Beta Kappa
  *Golden Key International Honour Society
  *Pi Gamma Mu, International Honor Society in Social Sciences