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Interests

Cycling Reading blogs Swordfighting (w/Pirate Judah) Playing Princesses (w/Miriam) Entertaining Friends Cooking Eating Fabulous Food

Goals

Wildly Successful Work
Deliriously Happy Wife
Envy-Inspiring Children
Continuous Improvement (personalMBA.com)
Sub-6-hour Century next Saturday

Favorite Quote

If u jump off a 42-floor bldg + you're still doing fine as u pass the 27th floor, that doesn't mean u don't have a serious problem. -Munger

Specialties

Call Center Process Design Six Sigma Projects (BPI Green Belt Certified) Support Contact Reduction (LEAN) Cross-functional Partnerships across Sales, Engineering, and Support Call Center Launch/Closure Singing Broadway Showtunes Best Practice Application across Global Network Call Center Quality and Business Controls Implementation Business Intelligence Problem Solving Productivity Hacks and Development Coaching Project/Program Management Excursion Mitigation Call Sampling

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