Welcome to Brazen Careerist!

About Me

Versatile technical writer / Documentation manager
Engineering background / Multi-lingual / Procedural expert
From concept to completion - provide one-stop shopping for technical writing.

Work History

• IPEVO
• Documentation Manager
• August 2008 to Present

• · Designed, drafted and laid out 5 manuals, 6 quick start guides and 4 product specifications.
  · Reduced documentation time 30% by standardizing style and specifications. Eliminated need for engineering and marketing divisions to manage documentation, which cut headcount by 50% and saved 1⁄4 man-month for each subsequent manual.
  · Use engineering background and strong technical skills to proactively communicate with SMEs.
  · Test products and create documentation from user’s point of view. Praised by several end-users for exceptionally accessible results via this method.
  · Synthesize user experience and all elements of document (graphics, formatting and text), resulting in high-level documentation for end users.
  · Constructed first comprehensive FAQ database, which improved customer confidence and reduced customer support overhead by 15%.
  · Cut translation costs 80% by handling product documentation (6 user manuals, 3 quick start guides, numerous web pages) for Japanese market.

• GWInstek
• Senior Technical Writer / User Interface Designer
• December 2005 to July 2008

• Designed, drafted and edited user interfaces (menu tree, labels, etc.) with development team. Created
  14 user manuals, 8 verification procedures and 7 service manuals from scratch, which reduced engineering overhead by 1⁄3 man-month.
  · Supervised 4 user interface designs for new measurement instruments and software and produced or arranged for illustrations, charts and photographs.
  · Facilitated company’s entree into Japanese market in timely manner by translating 21 user manuals and 2 brochures from English into Japanese within 3 months of localization period.
  · Identified as top performing employee of 2006 for freeing engineers of documenting tasks, revamping documents for user-centered design and systematizing documentation process.

• CEVA
• Senior Field Application Engineer
• April 2002 to December 2005

• Displayed organizational, communication and teaching skills by hosting week-long product trainings
  and demonstrations at customer sites, which reduced engineer’s flying budget by 20% and contributed to over 100% sales increase in Taiwan (2003-2004).
  · Honed well-developed technical writing skills by editing application notes, authoring competitive analyses and devising product specifications, which resulted in 15% reduction in customer service calls in Japan region.
  · Handled pre-sales technical review and post-sales technical troubleshoots. Mentored and grew technical support team from one-man operation to five-person group.

Education

• Nagoya University
• B.S., Electrical Engineering
• 1991 - 1995

• New Jersey Institute of Technology
• M.S., Technical Communication
• 2008 -