Welcome to Brazen Careerist!

About Me

Hi! I'm a Recruiter with Citigroup and I'm always looking for great talent! If you're wondering why everyone is talking about Citi being such a great place to work, find out by logging onto our website, or contacting me at gwen.anderson@citi.com

I recruit for marketing roles in Retail Partner Cards, which are primarily located in the Atlanta (GA), Chicago (IL), Irving (TX) and Long Island City (NY)areas. I welcome your questions!

Work History

• Citigroup
• Recruiter
• March 2008 to Present

• As a key member of Citi’s Global Consumer Group Staffing Team, responsible for providing sourcing and staffing solutions to businesses within Consumer Operations to include CitiBank, CitiFinancial, CitiCards, and CitiMortgage.
  • Utilize excellent written and verbal communication skills to conduct new hire orientation presentations and management training.
  • Manage the employee referral program to ensure accurate and timely payouts.
  • Ensure exceptional internal and external customer service by consistent follow up and taking appropriate actions on customer feedback.
  • Ensure adherence to all staffing processes, requirements and hiring laws, which involves tested non-exempt / non-tested positions and exempt level positions.
  • Partner with the business’ hiring team to meet staffing requirements through the use of social networking and other innovative resources.
  • Support hiring needs and provide staffing solutions for departments within Citi’s U.S based organization.

• Greyhound Lines, Inc.
• Human Resources Representative
• May 1998 to March 2008

• Responsible for the overall operations of the human resources function of a customer service call center employing 400+ employees. Managed all facets of HR to include recruiting, hiring, new hire orientation of benefits, record-keeping, unemployment hearings, FMLA and Short/Long Term
  medical leaves. Addressed employee complaints and grievances.
  • Conducted efficiency training to an all-inclusive HR staff during corporate annual meetings.
  • Conducted bi-yearly training on various HR functions to call center management staff.
  • Streamlined new hire paperwork process, resulting in substantial time reduction of processing new hire paperwork.
  • Solely responsible for recruiting, background screening process and hiring of candidates needed to fulfill weekly hiring requirements.
  • Increased the company’s “Win” ratio of unemployment claims by 90%.
  • Introduced Behavioral Hiring techniques resulting in more effective interviews and significantly reducing employee turnover.