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About Me
I graduated from Kaplan University Online on February 16, 2010. I have a Bachelor of Science in Business Management.
I have more experience in Customer Service than I do in any other industry. I don't feel there is any job task in the Customer Service arena that I am incapable of completing. However, I have skills and talents that are transferable to other sections in the business world.
I am self-motivated, natural leadership abilities, and I have a strong work ethic. Couple these natural abilities with my education and the training that I will receive from an organization? I feel that I would be an asset to any organization. Ideally, I would love to have an opportunity to enter into either of the following fields:
Human Resources
Sales/Marketing
Call Center Supervisor
I am currently seeking full-time work. I welcome any invitations for interviews/employment.
Felana Milbourne
919-349-7347
Work History
- Executive Staffing
- Receptionist
- January 2010 to Present
Temporary Employee: Greet clients, route telephone calls, sort mail, sign for packages
- Apple One
- Receptionist
- December 2009 to Present
Temporary Employee: Greet clients, route telephone calls, sort mail, sign for packages
- GTECH
- Team Leader/Trainer
- December 2006 to October 2009
Train new hires, support call center associates with any questions they may have, receive inbound calls, handle escalation calls, I360 scheduling associates, coaching associates, monitoring associates for quality analysis, SAP order entries,
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