Welcome to Brazen Careerist!

About Me

FASIL AYNU
908 Pebblestone Dr Durham NC 27703
Phone: 919-638-9098 E-mail: fasilaynu@gmail.com

Summary of qualifications

IT Application systems support analyst with experience in the transportation, banking and retail business that provides excellent quality technical customer service and ensures a competitive advantage for your organization

Education

Computer and Information Sciences B.S. Dec 2004
Financed 100% of Education
Gwynedd Mercy College G.P.A 3.4
Related Courses

Technical Skills
Financial Management, Accounting, Marketing, Macro-Economics, Business Analysis, Software Analysis, Algorithm Design, Structural Programming I & II, Information Systems Management, Systems Analysis & Design, Computer Architecture & Organization I &II. Red Hat/Solaris/Unix Systems.

Languages: C, C++, Visual Basic 6, COBOL, Java, .NET
Operating Systems: Windows 98, 2000, NT, XP, UNIX/LINUX
Database Applications: SQL, Oracle.
Certifications: CompTIA A+, Currently working on Cisco CCNA.

Professional Experience
Helpdesk Support Feb 2010 - Present
Amtrak Account (IBM/CCI) Contractor
Provide support for Amtrak technology users with business and technical issues. Windows, Mainframe and other account passwords. Utilize a knowledge database to research client problems and assist with first call resolutions and utilize ISM ticketing tool to open route as well as track incident to appropriate groups. Assist other IBM technical groups through calls and email.

Network Technician Dec 2008 – Jan 2010
Piper Technologies
Upgrade computer networks in large retail stores for better security and efficiency. Understand the infrastructure of the travel industry’s online operations. Professional product trainer to prospective and loyal customers and new marketing representatives. Consistently utilize public speaking skills via conference calls; continuously participate in personal development for leadership and team building knowledge

First Level Technologies (NCR) July 2006 – June 2008
Customer Engineer
Serviced and maintained front and backend IT systems, including application, network, system and hardware issues on Dell and IBM POS systems. Ordered and processed parts. Used diagnostic tools and upper tier support to resolve customer issues and provide timely solutions.

Organizations: AITP, NSBE

References Available Upon Request

Work History

• IBM
• Helpdesk Support

• Amtrak Account (IBM/CCI) Contractor
  Provide support for Amtrak technology users with business and technical issues. Windows, Mainframe and other account passwords. Utilize a knowledge database to research client problems and assist with first call resolutions and utilize ISM ticketing tool to open route as well as track incident to appropriate groups. Assist other IBM technical groups through calls and email.

Education

• Gwynedd Mercy College
• CIS
• 2002 - 2004