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Work History

JP Morgan Chase
Marketing Specialist
October 2009 to January 2010
Supported the statement process guidelines for list targeting; executed process accurately and on time. Managed and coordinated customer statement marketing programs utilizing Chase partners in meeting both business objectives and periodic corporate deadlines

Citigroup
Database Marketing Analyst
May 2005 to December 2008
Responsible for managing both direct mail and e-mail campaigns as well as working with external list brokers. Managed and coordinated marketing campaign projects encompassing developing and implementing strategies resulting in meeting both time lines and budgetary objectives. Directed e-mail campaigns with internal customer database totaling over one million members leading to increased revenue of 9.5%. Accountable for conducting direct mail campaigns, conforming to budgetary mandates and list planning.
Acted in a Project Management role utilizing list brokers in conducting Direct Mail Campaigns which contributed to ongoing revenue growth.

Citi Card Services
Account Specialist
August 2000 to January 2005
Addressed incoming customer needs and sold various product lines. Attained corporate recognition award for maintaining a 95% customer Quality Assurance rating.