Welcome to Brazen Careerist!

About Me

Having built experience as a Senior Claims Assistant for John Hancock Financial Services, I am eager to continue my career in the insurance industry in a role which leverages my project management and customer communication skills. I have a passion for improving operational efficiency and pride myself on delivering excellence for clients.

For the past seven years, I have served as a Senior Claims Assistant for John Hancock Financial Services in Boston. This role has enabled me to demonstrate my ability to manage a large volume of projects simultaneously while ensuring a high level of internal and external customer satisfaction. I am responsible for managing long-term care claims from start to finish, which requires that I coordinate a complex range of information and communicate carefully and thoughtfully with my colleagues and customers. My accomplishments include handling an exceptionally high caseload and having lead a project which reduced a month long claim process cycle time to seven days. My keen sense of detail and outstanding client relationship management has been recognized repeatedly by management, my peers, and my clients.

Work History

• John Hancock Insurance Company
• Senior Claims Assistant
• March 2003 to Present

• 3/03 – Present John Hancock Financial Services, Inc., Boston, MA
  Senior Claims Assistant – Long Term Care Insurance
  • Respond to problematic inquiries from the policyholders, vendors, providers and take on the challenge of resolving issues internally at John Hancock.
  • Adjudicate claims and communicate claim decisions to policyholders or their legal representative.
  • Manage a high volume of caseloads for the resolution of claims.
  • Maintain a positive working relationship with vendors, providers, policyholders and John Hancock business units to ensure an efficient process.
  • Assist in the implementation of new claim initiatives such as reduction of cycle time, and service responsiveness to our policyholders.
  • Trained external vendor on John Hancock terminology and suggested strategies for successful communications with companies clients.

• Rebecca's Cafe
• Business/Collections Analyst
• May 2001 to March 2003

• • Worked closely with senior executives for major clients such as Massachusetts Institute of Technology and Smith Barney to evaluate inventory and purchasing practices, improve profitability and reduce overhead.
  • Researched and analyzed invoices and negotiated payment schedules with clients.
  • Improved collections from 70% over thirty-days to 95% of payments received within a thirty day cycle time.

Education

• University Of Massachusetts
• BA, Political Science
• 1991 - 1995