Welcome to Brazen Careerist!

About Me

Hi, my name is Dan Taylor and I'm a creator. To be more specific: I'm an aspiring web/graphic designer and photographer, as well as a social media enthusiast and Twitterholic.

Work History

• D. Taylor Creative
• Owner/Designer
• December 2009 to Present

• Home-based business specializing in web/graphic design and digital photography.

• Hewlett Packard
• Technology Consultant II
• Febuary 2010 to Present

• Application configuration for the Navy & Marine Corps Intranet.

• General Dynamics Information Technology
• Systems Engineer
• October 2007 to January 2010

• Performed testing and integration for Command and Control Environmental Decision Support (C2EDS) with Northrop Grumman’s Integrated C4I Systems (ICS) common operating picture.
  Developed procedural documentation for installation, use, and testing of C2EDS.
  Monitored flow of meteorological and oceanographic (MetOc) data for the Navy Integrated Tactical Environmental System (NITES).
  Created C2EDS installation builds with InstallShield.
  Installed C2EDS and trained for Lockheed Martin on the Taiwan Po Sheng project.
  Performed in-country training for the Taiwanese military.

• Axis Technologies – EDS/NMCI Project
• SOC Help Desk Analyst - Tier 3
• March 2007 to October 2007

• Handled support calls for 500,000+ users on the Navy and Marine Corps Intranet.
  Documented trouble shooting procedures through Remedy.
  Provided technical support including, but not limited to: password reset, account unlock, account activation, Smart Card logon, shared drive mapping, printer mapping, e-mail setup, software pushes, legacy applications, Blackberry, call escalation, and general technical questions.
  Utilized Microsoft Active Directory, Windows 2000, Windows XP, Tivoli, Microsoft Net Meeting, Microsoft Outlook, Remedy, RAS, and other applications.
  Achieved fastest AHT (average handle time) among Navy Tier 1 agents for month of June, 2007.
  90%+ average QA score.

• Duncan Solutions
• Application Configuration Engineer / Technical Support
• January 2006 to March 2007

• Configured software for handheld parking citation computers and electronic parking meters.
  Provided technical support for clients through e-mail and over the phone.
  Troubleshot problems through remote login to client systems.
  Monitored daily communications and functions of electronic meters and troubleshot if necessary through Citrix portal.
  Trained (on-site or over the phone) for the use of parking citation handhelds and host software.
  QA‘d meter, handheld, and host software before release to customer.
  Successfully established GPRS communications for meters in the US for large multi-million dollar deal.
  Only employee in company to handle both meter and parking software projects simultaneously.

• Secure Payment Systems
• Product Development
• July 2005 to December 2005

• QA’d software for credit card and check payment terminals.
  Trained merchants to use online payment processing gateway module.
  Installed gift card software onto restaurant POS terminals on site.
  Responded to phone calls and e-mails to troubleshoot merchant issues.
  Developed documentation for payment terminals.

Education

• University of California San Diego Extension
• Professional Certificate, Digital Design & Web Design
• 2008 - 2009

• San Diego State University
• Bachelor of Science, Information Systems
• 2000 - 2005