Welcome to Brazen Careerist!

About Me

Total Techie!! If it's new, I'm looking into it!! Work in Desktop/Help Desk Support and looking to move forward in my career.

Work History

• ReSources IT
• Desktop Support/Help Desk Support
• September 2007 to July 2010

• Installing, configuring and troubleshooting Windows 2000, XP, Vista, Windows 7, MS Office, 2003, 2007 and 2010 (on Macs),Support of all mobile devices (Several Blackberry models, Samsung Blackjacks, Sprint, Verizon and AT&T Mobile Broadband cards), Use of Active Directory (Managing Accounts at Administrator Level), Basic troubleshooting of Mac OS X Leopard, Project lead in MS Outlook to Lotus Notes migration for over 5,000 end users,
  Proficiency in troubleshooting computer hardware, software and network connectivity issues, Support and Troubleshooting of Cisco IP Phones including account management via Cisco Software, Print server management and maintenance, On-site and remote support
  Installation, configuration and support for vast array of programs. Management of IT help desk email inbox and ticketing system, Work closely with the Notes development team testing and deploying new Notes templates

• YAI/NIPD
• Intranet Development/Desktop Support
• April 2000 to May 2007

• Desktop support in relation to company portal access
  Installation, configuration and troubleshooting of Windows 2000 and XP
  Installation, configuration and troubleshooting of Lotus Notes R5
  Development of Health Care Intranet site
  Management of databases and site content
  Setup of Virus Protection Software & Removal of Viruses
  Assisted with hardware/software upgrades
  Employee training: Software, Hardware, PC Troubleshooting
  Audio and Visual setup in conference rooms

Education

• New York Institute of Technology
• Master's of Business Administration, Information Technology
• 2004 - 2006

• Monroe College
• Bachelor's of Business Administration, Information Systems
• 2002 - 2004

• Monroe College
• Associate's of Business Administration, Computer Science
• 1996 - 1998