Welcome to Brazen Careerist!

About Me

Client Relationship Manager with IHS Global Insight. Starting out at our helpdesk, I now work more intensely with a specific group of clients facilitating their access to our data and forecasts.

Work History

• IHS Global Insight
• Client Relationship Manager
• April 2009 to Present

• •Responsible for renewing over $1.4 million in recurring subscription sales, as well as all new sales for my large clients.
  •Provide proactive support to integrate our services into existing processes to increase our added value.
  •Give clients general support including providing detailed explanations for conceptual questions about economic data and theory, and answering general subscription and software questions specific to our services.
  •Tailor software training sessions to my client's specific needs, taking into account legacy IHS Global Insight software used and particular data required.

• Global Insight
• Client Support Specialist
• October 2007 to March 2009

• •Provided phone and email support to existing clients, including detailed explanations for conceptual questions about economic concepts, software questions specific to our services, and general subscription questions.
  •Trained new clients in our software offerings.
  •Worked with financial client relationship managers to proactively reach out to clients and solve problems.
  •Created interview questions designed to test the economic prowess of new helpdesk hires.
  •Was promoted to client relationship manager as of March 2009.

• Regional Reporting, Inc
• Premium Auditor
• March 2007 to October 2007

• •Performed workers compensation and general liability audits on location.
  •Set up home office to take care of scheduling and filing of audits.
  •Used pre-programmed excel macros on the audit worksheet.

• McGill University Alma Mater Fund
• Supervisor
• October 2003 to December 2006

• •As a caller, solicited alumni donations by phone.
  •Was promoted to supervisor after one year of calling.
  •As supervisor, assisted callers with work-related issues.
  •Performed regular evaluations on callers.
  •Independently managed multiple aspects of the fund, such as employee statistics.
  •Took on clerical responsibilities in the phonathon office.

• McGill University Department of Economics
• Research Assistant
• May 2006 to August 2006

• •Created figures for a paper on price competition in an asymmetric duopoly.
  •Extensively used Matlab software.
  •Performed internet research for case studies relevant to another paper.

Education

• McGill University
• BA, Economics, International Relations, Physics
• 2003 - 2007

• Bronx High School of Science
• High School Degree
• 1999 - 2003