Welcome to Brazen Careerist!

About Me

I am an energetic, customer-oriented support provider *currently in search of* the next world-changing San Francisco company for whom I can apply and expand my talent for customer support. I get a rush from solving problems in bigger and better ways than are asked/expected of me.

Work History

• Speaking Roses of Santa Barbara
• Client Experience Consultant
• July 2010 to Present

• Developed client outreach and management strategies for the start-up floral business.
  • Helped SRSB manage its reputation on Yelp, Facebook, & Twitter, increasing revenue 15%.
  • Educated employees on the use of 37signals’ Highrise CRM program, increasing efficiency 12%.

• Center for Ocean Solutions
• Website Technology Consultant
• May 2008 to Present

• Worked with COS’ research team to make a 5,000-record EndNote database accessible online.
  • Crafted Word and Excel VBA macros that increased functionality while reducing process time 18%.
  • Wrote over 35 pages of help documents that reduced expensive technical support dependence 64%.

• Precourt Energy Efficiency Center
• Webmaster
• June 2007 to Present

• Upgraded, expanded, and maintained the PEEC website: http://peec.stanford.edu.
  • Implemented site changes quickly, meeting or beating delivery date and quality expectations.
  • Tracked progress and fostered collaboration via shared web docs, reducing development time ~10%.
  • Proactively learned website technologies, saving time and money an external developer would have cost.

• VendareNetblue (now Connexus)
• Account Manager
• May 2004 to September 2006

• Managed pay-per-click search engine advertising campaigns on Google AdWords, Yahoo, MSN, etc.
  • Increased annual revenue from $100K to $1M while meeting or exceeding our target profit margin.
  • Ensured optimization to frequently changing conversion and ROI targets. Increased precision ~30%.
  • Effectively communicated needs to engineering, reducing product and feature development times ~5%.

• Google
• AdWords Representative
• November 2003 to January 2004

• Contacted advertisers when their search engine pay-per-click ad texts were rejected.
  • Evaluated ad texts against editorial and content guidelines. Achieved a 97% accuracy rating.
  • Shared ways to bring ads into compliance, resulting in 80% being resubmitted.

• The Stanford Directory
• Collections Agent
• October 2003 to October 2003

• Called advertising clients to resolve outstanding payments, artwork, & approvals.
  • Achieved a 92% recovery success rate.

• Stanford Conference Services
• Conference Assistant
• June 2003 to September 2003

• Served as hospitality agent to over 2,000 participants of summer conferences held at Stanford University.
  • Collected credit card, cash, & check payments and fees. Confirmed 100% accurate accounting.
  • Addressed participants’ questions and concerns about campus and Palo Alto.

• Stanford University Academic Computing
• Help Desk Associate
• June 2002 to September 2003

• Supported the patrons of the Meyer Library computer lab.
  • Answered the computer questions of students, faculty, & visitors. Achieved a 96% satisfaction rating.
  • Guided frequent patrons through problems, reducing their need for assistance by ~20%.

Education

• Stanford University
• BA, Psychology
• 1999 - 2003