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Work History
- Digital Solutions
- Web Programmer
- March 2009 to Present
Created modules for internal PHP framework including a CSS Style Editor and Twitter/Facebook integration. Maintained existing sites by correcting errors and upgrading code to current standards. Served as an overall project manager for all websites.
- Western Technical College
- Webmaster
- August 2008 to Febuary 2009
Converted existing site from ColdFusion to PHP, maintained and updated the college web site. Organized files for web standards guidelines and clean and efficient code. Built an email newsletter content management system for exclusive school use. Maintained all databases connected to the college and created print ads for various educational programs and school promotions.
- Apple Computer
- Tech Support Supervisor
- December 2007 to August 2008
Supervised AppleCare Tier 1 support agents for the iPod and Portables projects. Duties included agent scheduling and availability using IEX, ongoing one on one and small group training and mentoring. Monitored agent calls for quality assurance, and coached to meet Apple's specifications for handle time, customer satisfaction rating, and schedule adherence.
- Digital Solutions
- Web Designer
- Febuary 2007 to December 2007
Programmed backend user interfaces using JavaScript PHP and MySQL. Developed front-end graphics for websites using standards-compliant and optimized code. Upgraded existing sites to meet accessibility guidelines, user-end security standards, and W3C standards.
- Apple Computer
- Campus Representative
- October 2002 to March 2006
Created and managed promotional and informative events on campus with campus organizations. Answered customer phone calls and provided support on software and hardware problems. Instrumental in attaining top ten reseller status in the nation for the NMSU Bookstore Computer Shop.
Education
- New Mexico State University
- Individualized Studies, Computer Science, Technical Writing
- 2002 - 2008
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