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• Assisted Senior Client Technologies Analysts in completing complex projects such as a multi-user migration from Windows 2000 to Windows XP.
• Supported the front office deployment, configuration and delivery of new end user devices such as PCs, laptops, Blackberries, key fobs, and Air Cards.
• Responsible for replacing damaged computer hardware and training users on wireless connectivity and VPN remote access.
• Collected unused computer equipment to be stored and inventoried by back office provisioning team.
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