Welcome to Brazen Careerist!

About Me

I help clients with their Social Media, CRM, Digital Marketing, & Enterprise Information Management (EIM) Strategies. I have over 15 years experience in digital marketing, strategic planning, Customer Relationship Management(CRM), Relationship Marketing (RM), business analysis, multi-channel marketing, social media marketing, and business process analysis. I've worked in multiple industry marketplaces but have the most experience in Life Sciences and Financial Services. I'm a manager, mentor, student of anything I can get my hands on, and a team player with excellent analytical, problem-solving and communication skills. I have extensive experience with digital strategy, project lifecycle methodologies, customer segmentation and servicing strategies, RM techniques, and the coordination of cross-channel activities necessary to align high performance business’ goals. I've worked in highly structured client environments which require Six Sigma, as well as loosely managed, unorganized environments which needed a lot of guidance about where to even begin. I can adapt to anything but my ultimate goal is to provide solutions to my clients based on a relationship of trust, collaboration, and measurable success.

Work History

• Harte-Hanks
• Digital Strategist
• March 2006 to Present

• Advises clients on digital strategic planning across multiple verticals, including information and experience on Web sites, usability, digital media, RM programs, digital analytics, social media and e-mail relationship marketing programs. Builds upon proven methodologies and strategic offerings; competitive analysis, social media monitoring, Social Customer Relationship Management (CRM), SIM, digital strategic planning across multiple digital channels, Web site strategic planning, and multi-channel CRM programs.

• Knowledgent Group
• Practice Lead
• May 2010 to Present

• I solve client problems by understanding their business issues, identifying solutions that meet their needs, and defining an implementation plan which is measurable and sustainable. I work across multiple industry marketplaces but specialize in Life Sciences and Financial Services.

Education

• American University
• M.A., Foreign Policy, Mid and Low-Intensity Conflict, Post Cold War Foreign Policy, Economic Foreign Policy
• 1993 - 1995

• University of California, Santa Cruz
• B.A., Politics, Political Science, Foreign Policy
• 1988 - 1991