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About Me
* 9+ years work experience with a Fortune 500 company
* Positions held: Sales, Customer Service Supervisor, Customer Service Trainer, Claims Adjuster, Claims Supervisor, Business Analyst, and Customer Retention Supervisor.
* Looking to expand my network of contacts in the Insurance Industry
* Looking to possibly make a career move towards Marketing
Work History
- GEICO
- Customer Retention Supervisor
- July 2000 to Present
I manage a unit of twenty customer retention specialists whose primary responsibilities include working outbound campaigns to current customers and analyzing the results of these campaigns. My daily activities include managing campaing queue volumes, presenting our findings to senior management, and piloting new camapaigns and publishing the results to the rest of the company. My unit's objective is to ensure we retain customers in an effort to drive our growth upward.
Education
- University of Maryland
- Bachelors, Business Administration, International Business
- 2007 - 2009
- University of Buffalo
- Pursuing Bachelors, Business Administration
- 2005 - 2007
- Gordon College
- Associate, English
- 2000 - 2002
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