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In the Working World, Connectedness Trumps Exceptionalness

Posted On 08.11.08

Millennials face a lot of pressure to be exceptional. College students are graduating with decades-worth of debt, resulting in pressure to win high-paying positions. External and self-imposed lofty expectations weigh on students.

Entrepreneur and author Seth Godin caused a stir when he claimed that, if you are "remarkable, amazing or just plain spectacular," you don't even need a resume. (You do, but that's a subject for another blog.) Understandably, a bias that being exceptional is the key to career success is engrained in most professionals.

Take a step back - What really predicts success in the working world? Is being extraordinary the answer?

No one gets an ‘A’ at work. You may earn a strong performance review, a promotion, or even a raise. No doubt that these require quality output, but evaluative characteristics tend to be subjective. (There are no multiple-choice tests.) In reality, your ability to promote, communicate and connect your value to colleagues and superiors is more important than the actual quality of your work. If you don’t believe me, read this study from a Harvard and Duke professor explaining that personal feelings often carry more weight than competence in the business world. (Hat tip: Penelope Trunk)

At a very basic level, if you are contributing, but no one knows, your lack of connectedness hampers your success. However, while being a connector leads to the ability to self-promote, connectedness isn't about self-promotion.

In his book, The Tipping Point, author Malcolm Gladwell defined connectors as "people with a truly extraordinary knack of making friends and acquaintances." He goes on to describe how these unique individuals make a habit of introducing people in different circles to each other. Gladwell notes, “We rely on them to give us access to opportunities and worlds to which we don’t belong.”

In our digital, Web 2.0 world, success will depend more and more on our ability to broaden our professional circles and to reach out to a diverse socio-economic group of people representing a mix of opinions and beliefs. Professional “connectors” who habitually introduce people who otherwise may not meet earn goodwill and reputations as valuable resources and colleagues.

In his book, Never Eat Alone, Keith Ferrazzi says, “...Community and alliances will rule in the twenty-first century...[success is] dependent on whom you know and how you work with them (291).” He asserts that living a truly connected life is a prerequisite to success. For example, Ferrazzi mentions that Crain's 40 Under 40, a list of rising stars in an array of fields, aren't necessarily the best businesspeople. Instead, he suggests that they are probably the best connected businesspeople.

The value of connectedness is never more heightened than during uncertain economic times. Anyone who has been reading the recent "how to recession proof your job" articles and blogs will realize that they inevitably share one common piece of advice: Network for career success. Don't wait until you are desperate. Networking is about building relationships.

Author and blogger Thom Singer said it well: "All opportunities come from other people." Your success will depend, not on what you know, how many hours you work, or how much money you make, but on your ability to build and maintain a band of people to share ideas, opinions and contacts. The people you know and their willingness to support you will determine your fate in the working world.

Building trust and relationships with colleagues and associates inside and outside of your organization is something every professional should consciously manage. Don’t assume that you will wake up one day surrounded by mentors, supportive colleagues and friends. The only way to attain success is to drive your own career bus.

Successful people are willing to give without expecting anything in return. Successful relationships (in life and in business) don't keep score; each partner contributes. Being a connector takes this idea to the next level. If you intentionally broaden your circle of influence and consciously and generously add value to others by introducing them to contacts in your circle, you open the door to untold numbers of opportunities.

Hold the door open for others and you may be surprised at the number of people who will rush to hold it for you.

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Ian
August 12, 2008 3:19 am

@jrandom42
Sorry, I'm not autistic, so might not understand your struggles; From your description I get a slightly better understanding.

...Then I think my previous comment might be too naive, but I still believe someone who is well-connect should be smart enough to understand & be willing to work with autistic people.
--------
I think the article assume exceptional & well-connected person are both competent. Being incompetent & connected/likeable won't be successful, because they have to at least do what they say they were going to do.

Beth
August 11, 2008 5:16 pm

I think the idea of connectedness superseding brilliance in the workplace is absolutely correct. And I don't think you can shortchange the quality of a person's work....don't we all know someone who is a terrific self promoter (connected) and that's all they are? Ultimately, the character of the person, their integrity, and their willingness to do the work will create success. For these people, being a connector, just makes good sense.

jrandom42
August 11, 2008 5:35 pm

So what happens to all of us on the Asperger/autistic spectrum? Are we totally screwed, just because we just don't get all this social stuff and all the unwritten rules of nonverbal communication? Does this mean our technical excellence, flashes of brilliant insight, and dedication to making things work is totally scorned and readily tossed aside?
And if you toss aside exceptionalness, who is gonna restore your infrastructure, once some well connected idiot allows it to be taken over by a botnet that infects all your servers and workstations?

Ken Revenaugh
August 11, 2008 7:07 pm

Great advice!

Building teams is one of my top priorities and I employ all the tricks of the trade from professionally written job postings to head hunters. But when I really need to fill a critical role, I reach out to my network. I ask those that I trust to make recommendations.

Regards,
Ken Revenaugh
VP Sales Operations
Oakwood Worldwide

Ian
August 11, 2008 7:58 pm

Great post & reminder.
A well-connected person will have more opportunities expose to them because more people are willing to share with them than someone who isn't.
(Is that so hard to believe?)

There has been tons of great software made in the last 10 years, but nobody used them because they don't know it existed. Someone can be the best at ... , but if others don't know it, then does it really matter?

@jrandom42
No, you are not screwed. The world needs guru & experts that is willing to help others as much someone well-connected to them.

Reading non-verbal ques might help & it might not; Many people who are not-autistic misread them, make meaning out of nothing & ruin networks and relationships. It's also a nice advantage not to make meaning out of nothing.

As long as you don't worry about being cheated & be willing to help others out; many will help you out in return. (Just ignore those that doesn't)
Your network will grow by those who willing to help you.

jrandom42
August 11, 2008 8:44 pm

Ian,

As much as I would like to believe you, all the quoted research tells me that my skills, knowledge, experience and hard work are all for naught. Nobody will hire me, work with me, or even think of getting to know me because I just don't seem to do the social thing well. I've had decades of therapy, coaching, classes, and drugs, but it has never come to me very well, and I've had far too many spectacular social failures.

However, there has been an upside. I do get to experience a good deal of schadenfreude when a company that has fired me for "not being a good team player", has lost millions of dollars when a disaster has struck and the incompetent but likeable idiot who replaced me has bungled the recovery. I've helped a couple of them, after they apologized for firing me for bogus reasons (but as a consultant at $500/hr plus expenses). Others who have attempted to keep blaming me for witholding knowledge (that's in the binders I left for my successor) I've let twist in the wind, until they hired other consultants at semi-astromical fixed prices, who restored eveything in a few days, following my documentation.

Am I a competent jerk? Competent, yes. A jerk only if you disrespect me and treat me like a jerk.

Miriam Salpeter, Keppie Careers
August 12, 2008 10:47 am

@Beth - I agree - you cannot totally devalue the importance of quality. You raise an excellent point about integrity. I think integrity is a prerequisite of being a connector and succeeding beyond simple self-promotion.

@Ken - Success depends so much on having a network to trust for advice and suggestions. This is a key point for professionals to acknowledge: You can't do it alone.

@Ian - You're right; I believe that competence is a basic tenant for complete success at work. Ideally, we'd all like colleagues who are both highly competent and easy to be around. The research indicates that, when given a choice, the incompetent but likable person has an edge over the highly competent, unlikable worker. I don't think this is surprising at all, and it reminds us that treating people well is an important tenant of success.

@jrandom42 - What a challenge you must face in the workplace. I do not mean to undermine technical brilliance, only to point out exactly what you have experienced: it is not the end-all at work.

Your exceptionalness and abilities are your tickets to success. If you cannot deliver on your potential in an environment that relies on presenting as a team player, I would suggest seeking opportunities where you could offer your exceptionalness without the trappings of a team. As society learns more about Asperger's and autism, I hope working adults will experience opportunities to offer their gifts in environments that are more accepting of a variety of social abilities.

Scott M
August 12, 2008 3:32 pm

Here is a thought. Perhaps successful people who know how to build networks should also create a network of really competent people who aren't very social, rather than networking with all the OTHER sociable netowrkers out there.

Then they always have a pool of talented people (whom no one else knows about because they don't network well) they can call on to get things done.

Then perhaps when these forward thinking successful networkers build successful companies, they'll put into place real performance review processes, which recognize actual work performance without the employee needing to toot their own horn to their clueless managers..

Yeah....and maybe monkeys will fly out of my butt. :)

jrandom42
August 12, 2008 3:33 pm

Miriam,
Unfortunately, places where I can be effective and make use of my knowledge, skills and expertise without getting hopelessly entangled in personal and non technical politcal confrontations are shrinking rapidly. According to you, connectedness is the key to any career success.

"Building trust and relationships with colleagues and associates inside and outside of your organization is something every professional should consciously manage."

Essentially, I have been self-taught, building my own computers, writing my own software, creating my own networks. I've some awesome mentors, but they've been just as socially handicapped as I have been, fighting to overcome the same barriers.

As for acceptance of Asperger and autism, apparently talk show host Michael Savage seems to hold the prevailing social view of us: “They don’t have a father around to tell them, ‘Don’t act like a moron. You’ll get nowhere in life.“ He added, “Straighten up. Act like a man. Don’t sit there crying and screaming, idiot.’ ”

I'd bet that Asperger/autism acceptance in the workplace is going to be coming a little bit later than world peace, given these attitudes.

Mark W.
August 12, 2008 4:44 pm

"Successful relationships (in life and in business) don’t keep score; each partner contributes."

While this sentence is not the main focus of your post, I found it interesting. I do try to make it a point to not keep score. The people I do deal with that do keep score I find to be irritating. I don't really understand why it has to be that way but accept it for what is - limiting to both parties involved. I'm willing to make the extra effort and do more than is required. However I can only do that for so long. There is such a thing as being taken advantage of so I guess I do keep score to some degree. It's more of a long term outlook scorecard.

jrandom42
August 12, 2008 8:51 pm

Miriam,

After re-reading your original post and your replies, the one thing that jumps out is this; no matter how exceptional I am at what I do, I'll always lose out to someone who is far less exceptional, but far better connected.

Somehow, this just doesn't make any sense, especially when knowledge, skill, expertise and experience are needed to solve critical problems or reseach new ideas.

And if connectedness trumps exceptionalness, no one will want to be exceptional. Welcome clueless mediocrity. No wonder American business is getting pounded into snailsnot in the global marketplace.

Elizabeth
August 12, 2008 11:27 pm

Staying connected - i.e. taking the time to check in with people from time to time - is fun. It's nice to hear that it is also very useful for career building. I wonder if checking in on-line works or if it is better to schedule face to face time with people?

JRS
August 13, 2008 10:30 am

It's totally true - both in finding a job and in being successful within an organization. Reminded me of some research that we use at my workplace - Rob Cross & Andrew Parker, 2004, "The hidden power of social networks: Understanding how work really gets done in organizations." Maybe of interest...

Elizabeth
August 13, 2008 7:54 pm

JRS: Where can I find a copy of "The Hidden Power of Social Networks..."?

Miriam Salpeter, Keppie Careers
August 15, 2008 9:12 pm

@Mark W. - Some say that the universe is the perfect scorekeeper. You may help one person and be "repaid" by another. Something to think about.

@Elizabeth - I am a big believer in a combination of online and in-person networking. I think that you need both for a successful networking strategy. You can find Cross & Parker on Amazon!

@JRS - Good resource and reminder that being connected is important all of the time - not only when we are looking for a job. Thanks!

Rob
January 31, 2009 8:05 pm

@ all those people who see themselves as brilliant but unlikable, here's a tip:

There are plenty of people who are competent and likable. The moment the company finds one, you'll be getting the boot. And the people giving you the boot will relish the opportunity to kick out an asshole; I know I would.

In fact, most of the lucrative jobs that you're not getting, are probably being taken by the nice, positive, brilliant people.

Being great at something doesn't mean you have an excuse to be a jerk.

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