jump over to the Brazen Life blog
Where ambitious young professionals connect and grow

Welcome to Brazen Careerist!

Brazen Careerist is a career management tool for next-generation professionals. To become a member and start networking with professionals just like you, fill out the information to the right. Or create a free account today. Learn more.



  
 
Scott Asai Who (entrepreneurs, coaches, consultants, etc.) has measured their impact on customer service? If so, how?

98 weeks ago from Los Angeles, Productivity & Time-Management and SoCal Bloggers1 more

James: Scott, I do a periodic customer survey (simple 1 to 10 scale)and one of the big questions 'How likely are they to recommend my services to a ...MoreScott, I do a periodic customer survey (simple 1 to 10 scale)and one of the big questions 'How likely are they to recommend my services to a friend?'
98 weeks ago
Katherine Brey: I have, but it's hard from industry to industry because your customer is looking for different things from customer service. I'm in B2B sales, so ...MoreI have, but it's hard from industry to industry because your customer is looking for different things from customer service. I'm in B2B sales, so using customer service to build relationships is key. My system is to track repeat customers, and then again when people go from requesting bids to just sending me work. What industry are you thinking about?
98 weeks ago
James: I am into electronics, I am Director of Engineering at a small company in Cleveland. I agree with you about keeping track of repeat customers. ...MoreI am into electronics, I am Director of Engineering at a small company in Cleveland. I agree with you about keeping track of repeat customers. If they come back you must be doing something right.
98 weeks ago
Scott Asai: I'm working with a produce company and school, so the industries are different, yet they both deal with customer service. Surveys seem great for ...MoreI'm working with a produce company and school, so the industries are different, yet they both deal with customer service. Surveys seem great for qualitative results. Any thoughts for quantitative results?
98 weeks ago
James: While a lot of surveys are qualitative, with the proper tools I think you can develop surveys that will give good quantitative results. I use ...MoreWhile a lot of surveys are qualitative, with the proper tools I think you can develop surveys that will give good quantitative results. I use SurveyMonkey, its free for basic functions, to write surveys on up to 8 questions. Asking the customer to rate a particular attribute of the service or product on a 1 to 10 scale. I add a comment section for each question. Sometimes this leads me to some ideas about what to improve. Drop the responses into a spreadsheet and calc avg, std dev and plot distribution. I have developed some really actionable responses to my surveys, in 3 different jobs, and have seen significant improvements over several year periods.
98 weeks ago
Alison Rayner: I had to write a survey to collect qualitative data for Best Buy last fall. We were able to collect meaningful material that was able to lead us ...MoreI had to write a survey to collect qualitative data for Best Buy last fall. We were able to collect meaningful material that was able to lead us to conclusions, but there were a couple of keys that helped us. 1) Careful, meticulous wording of your survey. The better you know your audience, the closer you can tailor your verbage. 2) Flow, & building rapport. We wrote 5 versions of the same survey & with each re-write we improved the order of the questions to encourage the reader to trust us. The more trust you can garner the better and more honest your data will be. 3) Pretest, pretest, pretest. So many of the changes we made came from offering the survey to small groups of customers. Time & money may play a big role here, but the more you can do to pretest, the better the quality of your survey will be therefore providing more relevant results.
98 weeks ago
Scott Asai: Appreciate the thoughts and feedback everyone!
97 weeks ago
network-marketing-opportunities.jpg
glut.jpg
 

Join Brazen Careerist Today

Join Brazen Careerist right now and you'll automatically be added to this network.

or

By clicking "Sign Up", you are indicating that you agree to our Terms of Use and Privacy Policy
 

Ask A Citi Recruiter Zone

Ask a corporate recruiter your job hunting questions. Go Now >>
Q: I'm trying to change careers by leveraging my skills ... (More...)
A: Hi Dean: Tramyra just posted a similar question, and you ... (More...)

Jobs

  • Page 1 of 3
Commercial Banking Relationship Manager NYC
New York - Citi
IT Business Analyst
Melville - Citi
OneMain Financial (FSN) Consumer Finance Sales Representative
Saratoga Springs - Citi
FILE CLERK - 306834900
Holtsville - IRS
Merchandise Planner - 162895
New York - Amazon

Employer? Post a job