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Scott Asai Who (entrepreneurs, coaches, consultants, etc.) has measured their impact on customer service? If so, how?

98 weeks ago from Entrepreneur, Entrepreneurs, Generation Y Marketers, GenY/Boomer Boom Boom Room and Human Resources3 more

Michael Dvorscak: In my measuring and evaluation class I am working on a project similar to this now. Difficult, but very important to isolate causal variables. ...MoreIn my measuring and evaluation class I am working on a project similar to this now. Difficult, but very important to isolate causal variables. Also to be mindful of the reliability and validity of the measuring instruments.

What is "their"? Is this a training or performance intervention? If so, measurement and evaluation should be built into the intervention design. If so, the Kirkpatrick Model and Philips are ROI might work well. Yes, I am aware of the implications and criticisms of each model!

Tell us more.
98 weeks ago

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