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Boon Chew I've seen a few more people join the Network of late. Some questions for you guys - what new lessons have you been learning or care to share from your experiences in practicing UX at your workplace?

102 weeks ago from User Experience

Kristi Leach: I have been at my company 4 years, and our department is finally *approaching* being ready to test our documentation. We have been making some ...MoreI have been at my company 4 years, and our department is finally *approaching* being ready to test our documentation. We have been making some major, educated guess-type design decisions this year, and we'll be testing them. We just ordered Steve Krug's books, _Don't Make Me Think_ and _Rocket Surgery Made Easy_ to get started with testing. Both books are highly recommended by my STC colleagues.
102 weeks ago
Boon Chew: That's cool, Kristi - I'm always interested to hear how companies and practitioners are learning from applying UX in their workplace. When I did ...MoreThat's cool, Kristi - I'm always interested to hear how companies and practitioners are learning from applying UX in their workplace. When I did our first user research a few weeks ago, I realized I was validating assumptions rather than learn something new, which I had originally anticipated. Still those validations meant that everyone was on the same page, which was excellent.
102 weeks ago
Kristi Leach: Hey, congrats--how did you go about your research? We will be polling a group of customers (using SurveyMonkey.com) soon to test some assumptions ...MoreHey, congrats--how did you go about your research? We will be polling a group of customers (using SurveyMonkey.com) soon to test some assumptions about users and info indexing. We'll also use some Qs to see if perceptions of our docs have improved over the last couple of years. After our upcoming move to a new, task-based format, then we can gather info on whether users like the new format.
102 weeks ago
Boon Chew: We did interviews - and we went out to their "environment" to learn more about the culture, etc. I find surveys work if you are aiming to get ...MoreWe did interviews - and we went out to their "environment" to learn more about the culture, etc. I find surveys work if you are aiming to get opinions or concerns, but not so much about behaviors or feature requests (because users may say something and mean something else).
102 weeks ago
Bill Zhou: We sat users down and gave them a list of basic and advanced tasks to complete. Then we recorded all their mouse actions while observing their ...MoreWe sat users down and gave them a list of basic and advanced tasks to complete. Then we recorded all their mouse actions while observing their facial reactions and getting verbal feedback.
101 weeks ago
Zachary Stark Jones: What @BillZhou is referring to is called 'coding' in psych studies, and can get pretty elaborate and costly. Video is the best way to collect all ...MoreWhat @BillZhou is referring to is called 'coding' in psych studies, and can get pretty elaborate and costly. Video is the best way to collect all the behavioral data, then people analyze it for code (behavior) sequences.
101 weeks ago
Bill Zhou: Here's a nice resource for some UX insight on the cheap - MoreHere's a nice resource for some UX insight on the cheap - http://fivesecondtest.com/
101 weeks ago
Kristi Leach: Very cool link, I will give it a try. Our dept just ordered Steve Krug's books on usability. One of the books is a guide on cheap usability for ...MoreVery cool link, I will give it a try. Our dept just ordered Steve Krug's books on usability. One of the books is a guide on cheap usability for novices--you're supposed to be able to get started right away with it. I'm excited. Here's his site: http://www.sensible.com/
101 weeks ago
Bill Zhou: I've got Krug's Don't Make Me Think, it's a good book to start with.
101 weeks ago
Tim Bailen: I'm having good success with getting ideas adopted by sketching them out quickly (e.g. pen & paper, or drafting up a prototype in Word) and ...MoreI'm having good success with getting ideas adopted by sketching them out quickly (e.g. pen & paper, or drafting up a prototype in Word) and then inviting others to contribute any improvements they have.

This helps me contribute my UX improvements, and aggregate improvements from the others on my team.
99 weeks ago

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