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Posted On 01.07.10

I know, I know. I’ve told you guys a gazillion times now that I’m working my ass off. Sorry to belabor (is that the right word here?) the point, but I have some advice for anyone who wants to listen… or read.


Even my change is important.

READ: These are simply some frustrations of mine and in no way aimed at anyone in particular. It’s more of a venting tool for me. Take it for what you will, take it for comedy, I’m not being condescending, but I am being serious.

Job 1: Art Gallery Retail Job

  1. Please do not haggle me (or anyone) on the price of a retail item. Look, I am not the owner, nor the manufacturer of the item you want. I did not price it at $49.99. No, you can’t buy it for $25. Please, don’t get mad at me for charging you the actual price of the item. No, I won’t give you a discount. Is the item broken? Oh, it’s not? Then no, you can’t have it for free. So please don’t make me feel like sh*t when I charge you full price. You are not buying a car. You’re buying a poster. Buy the damn poster at full price.

Job 2: Retail Clothing Store at the Mall

  1. No, we don’t have any “doorbusters.” Does it look like you are shopping at Radio Shack or Sears? No. That sweater you are holding is $278 and is practically made of gold and the hair of angels. We aren’t going to offer it 70% off before 9AM. So shut up.
  2. You don’t have your receipt? You don’t have any sort of proof whatsoever that you purchased this item at any time, yet you want a full cash refund when you return it and you’re mad that I’m giving you a refund in store credit? Our store has an awesome return policy and a program in place to make returns super easy for you to return things. For all I know, you could have picked up that item when you walked in and said you bought it but are now trying to return something we already own. No dice, my friend. No dice. Take the store credit and scram.

Job 3: Server (mainly), Food Runner (sometimes), and Hostess (sometimes) at local Pub Restaurant

  1. You paid for your meal with a coupon, gift certificate, gift card, or some type of similar voucher? Guess what? You still need to tip me. Just because you only paid $1.27 for a meal that actually cost $51.27 doesn’t mean you get to tip me off the $1.27. Many people don’t know that servers only make $2.13 an hour – and all that money goes to taxes. The only way a server makes his/her living is through tips. So when you only tip me $0.50 (cents) on a meal that should have cost $51.27, that is like $9 that I am losing out on. Oh, and I have to tip out a percentage of that to three different people, so in reality, I only made $0.20 (cents) out of that $0.50 (cents). Does that make sense to you?
  2. Servers make $2.13 an hour. I said it before, I’ll say it again. As a server, my largest “paycheck” was $9. Yeah NINE (9) dollars. The $2.13 an hour goes to taxes. That’s it. The only money a server makes it off of tips. Keep that in mind the next time you walk out without tipping, or tip 10%.
  3. No, 15% is not a good tip. I know many of you will disagree with this, but if you have EVER waited tables, you know that it is not exactly the easiest job. I have waited tables for 7 years and I can’t tell you how many times I have burnt myself, cut myself, dropped plates on my foot, sprained my ankle, sweated, been cursed at, walked out on, etc. It is a physically and yes, sometimes emotionally taxing job. Sure, some servers suck, but you have no idea what could be going on that day to make them a sh*tty server. Hey, they could be working four jobs. Cut ‘em a break and leave them an extra $2. It won’t hurt you.
  4. Yes, sometimes your food taking a long time or coming out wrong IS NOT the server’s fault. Those guys in the kitchen work their butts off – and many times, there are only 3 cooks trying to make food for a completely full restaurant. It’s hard work. I respect the cooks and the dishwashers SO much. I could never do that job. So, if your food takes a couple extra minutes, politely ask your server why, and understand that they might be slammed back there. Unless you have to catch a plane or train out of town, an extra 5-10 minutes isn’t going to kill you.
  5. When a food runner is standing at the end of your table calling out the names of the dishes, please wake up and respond. Although I have been working out lately, that tray that is on my arm when I am delivering your food is sometimes REALLY heavy and can be really hot. I can’t stand it when I stand at the end of a table, call our names of dishes, and no one responds. The table just keeps on talking and I called out, “Cheeseburger?” at least 12 times then the guy I am standing right behind says, “Oh woops! That’s me.” I say, “Oh, no problem. I didn’t need the 3 layers of skin that plate just burnt off.” If you see someone standing at your table, answer them. They are not decoration.

Job 4: Sales and Marketing Coordinator at Local Radio Station

NOTE: I haven’t told you guys about this job yet. I am actually really excited about this job. It is a part-time, hourly job, but I am really excited about the opportunities that this job can and will bring me. (More info to come later).

  1. If you call a company and the receptionist (me) answers and I’m nice to you, please don’t be mean to me. I have gotten so many calls lately where the people are downright RUDE to me. And when I am pleasant to you and doing my best to answer your question, please be nice to me. Being nice goes a long way.

Okay, I’m done ranting. Well, not ranting, just expressing my thoughts/frustrations/things I have learned.

I want to know, what takeaways do you have? Do you disagree with me on anything? Is there anything you have learned in the workforce that you want people to know?

Leave a comment below and let me know your thoughts.

I love you. Yeah, you. Reading this.

Share and Enjoy:

Comments

01.07.10

Wow. I could not agree more! I too have four jobs...and in some of the same areas as yours.

I worked in retail. I worked as a receptionist. And I have been a server for almost three years.

I laughed throughout your entire "rant." ;) It fits my life and experiences to a T.

People don't realize how hard servers (waitresses, bartenders, food expo, etc.) work until they've done the job. There are so many things to remember and the customers are all in their perfect world where they know that they specially asked for ranch and you forgot it?!? My God! How awful! Tip is instantly decreasing....

We don't make much in our hourly wages, and I have always wondered why? Why can't servers make minimum wage? We are doing WAY more than other people who make 20 times what we make.

Receptionists usually hate their jobs, too. So if you get a happy one, enjoy it and be nice back! They are the person that everyone else steps on and they do the bitch work that nobody else wants to do.

Retail...why do people haggle? Houses and cars are about your only purchases when haggling is acceptable. Buying a new perfume at Boston Store? Nope. Buying a CD at Best Buy? Try again! I'm not sure where people get this from, it's not 1864 anymore when nothing had an official price tag.

You really hit it square on the head. Nice work, Molly.

01.07.10

Wow, Molly! The last time I had four jobs I could barely concentrate well enough to READ blog posts, let alone write one. So what I want to know most is how long this took you to write and how you got inspired to format your post in this fetching way. And do you live on coffee and Ritalin? For the love of all that's holy, how do you focus and keep your energy up??

BTW, I've worked food service as well as retail, and I totally agree with you on all points.

:)

Lori

01.07.10

I definitely got a kick out of reading this post! I started a retail job for the holidays (and have been kept on), and I couldn't agree more about 1. haggling the price and 2. complaints about returns. As sales associates we have no control over the price of an item, nor do they tell us when an item is going to go on sale. Same goes for the returns deal - it is not possible for me to override the computer when you return something without a receipt, it only gives you one option: store credit. What's most frustrating is that people will tell you 'oh, I left the receipt at home.' If you knew you were going to return something, wouldn't you make every effort to get your money back in its original form? It's common sense people.

Thanks for sharing your frustrations! Hopefully, some consumers out there will read this and think about the absurdity of their requests next time they are out buying and returning items, eating out, and calling for customer service.

01.07.10

Hey Molly, I'd like the applaud your rant on being filled with poise. I actually think you articulated a lot of frustrations all of us felt as service, food, administrative, and retail professionals. It's funny you talk about haggling because the Today show had a bit on how it's ok to haggle in retail, etc. I was shocked! Now, I understand when something is ripped or damaged, it might pay off to inquire, but if nothing's wrong, where do you get off? (I of course realize I just wrote a review on a book about being a cheapskate, but the author has respect for people in these industries, hence the over-the-top nature.)

01.07.10

Nice rant, Molly! But I second Lori's question. I mean... seriously???

01.07.10

@Ashley - Thanks so much for your comment! I'm so glad that you share my same feelings. It's comforting to know there are other people who feel the same way. It makes me feel less, well, crazy.

@Lori and @Carlee - haha! I get that question a lot. I actually don't drink coffee nor do I take ritalin. I've never been able to drink coffee. Diet Coke is my fuel. And honestly, drive and focus really help me to keep going. I know that this situation is only temporary and that the harder I work, the more it will pay off in the end. You know? I love to write, so instead of sleeping, which I should be doing, I write. Writing helps me to get all that crap from the day off my mind and clear it before I go to bed. If I don't write before bed, I'll never sleep. Does that make sense? ;)

@Amanda - AMEN SISTER! "I left it at home is the lamest excuse ever." LAME-O!! If you knew you were going to return something, you should have remembered the receipt. Your bad, not mine. ;)

@Emily - The Today Show can suck it. ;) I saw that, too, and I was like SERIOUSLY?!! Thank you, Today Show for making my job that much more difficult.

01.07.10

$2.13 an hour? Are you kidding. That's a disgrace.

01.08.10

@Molly: That makes total sense! :) I'm envious of your need for significantly less sleep than I seem to need.

@tempo: I agree, and yet $2.13 is standard average pay for waitstaff.

01.08.10

Having held all these jobs, I have just one thing to say: Yes.

Your rant made me laugh--I've been there, too, and it's tough. I do think that these jobs, especially waiting tables, definitely prepare us for later careers.

01.08.10

@Tempo - You're telling me! I still can't believe it.

@Holly - I'm glad I could make you laugh!

01.14.10

The only thing I could think of when I read this was a blog post I wrote a year or two ago..I had to go through my archive to find it.

Here it is if you are interested http://shiploadofwilco.blogspot.com/2008/06/while-im-thinking-of-ita-ret...

Nice post!!
mel

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