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Google Voice, now available for mobile in the United States (available outside the U.S. soon), is set to disrupt and modernize how we communicate. Google will give you one number that you will be able to sync to your home phone, mobile, VoIP, and business lines so that people can reach you where you want to be reached.
All of your lines will be linked to one voicemail and you can store messages indefinitely. You can organize your contacts into groups and record different greetings for different groups which I think is good for businesses. Text messages are stored and can be filtered similar to Gmail. Google Voice also offers an alternative for Skypers. I use Skype right now for business calls but I have to make the call from my computer. It will be great to be able to make international calls at very low rates through my BlackBerry via Google Voice. Another great feature for businesses is free conference calling.
It sounds like a pretty amazing service BUT I do have some concerns. What happens when the service goes down? There have been times when I haven’t been able to access Gmail for several hours much to my frustration. I wouldn’t want my Google number to stop working for a few hours and people not be able to reach me. And it’s not like you can call customer service when this happens! I’m also concerned about my privacy since voicemails are recorded through the service and archived by Google.
Google is rolling the service out slowly so they can deal with issues that may arise. Right now you need an invitation which could take a few weeks. To request an invitation or learn more, click here.
What do you think about Google Voice? Have you tried it? Do the pros outweigh the cons?
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