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Have you ever thought about the numbers? Seriously sit back and think about this for one second. Right now, there are over one billion chat messages sent each day on Facebook.
That’s ONE BILLION- 1,000,000,000. In. One. Day.
Or how about this, there are over two billion tweets that have been sent since May of 2007, with the daily average growing!
That’s 2,000,000,000. I alone have sent 910 of them. Go me.
I just find it absolutely amazing that all this communication is constantly going on. Much like our dads on the golf course hitting balls and talking about life, these social media apps are allowing us to be connected and share life. Regardless if a friend is next door or a cousin 3,000 miles away, social media connects us.

Here’s the thing, one may sit there and say- “Well, I don’t want to tell people where I am every 15 minutes of the day” or the flip side “Nobody CARES where I am all the time.” I respectfully disagree. If you are involved with a business, a club, church, organization, family, friends, or simply have any sort of life involving two or more people, you should can be involved in social media like Twitter and Facebook. It’s going to be our new communication.
Now, many ad agencies, companies and pretty much every web “expert” is trying to figure out how how to make money using these technologies. If you go to twitter’s about page, you’ll see a message concerning how they make money.
“Twitter has many appealing opportunities for generating revenue but we are holding off on implementation for now because we don’t want to distract ourselves from the more important work at hand which is to create a compelling service and great user experience for millions of people around the world. While our business model is in a research phase, we spend more money than we make.”
Basically- they don’t make any money. None, well negative actually. Not a good business model.
So why should one engage with this technology if they aren’t going to make money ? Well, I believe those that enter the social media world with expectations of making money are in it for the wrong reasons. Social media is about engaging your brand with your audience. It’s about communication.

There’s a local cafe that is on twitter (@caffeposto) where I live and I can honestly say they set an excellent example of using a social media like twitter to communicate their brand, get followers and engage with people in the community. Unlike other smaller cafe’s out there on twitter in my area, they aren’t always bombarding me with marketing messages and special deals that they have going on. CaffePosto is engaging with people, events, weather, anything and throwing their brand in the mix every now and then.
Here’s another thing to consider, social media is super time consuming. Getting over 900 tweets has taken me a lot of time, a bunch of different apps and a lot of messages. Some people out there are crazy about this stuff, posting all the time, sitting in front of a computer telling us everything about their life and updating 24/7. I’ve never been that crazy, but close. I feel if there is something worth adding value to my followers, I’m sending it. Nobody cares if I’m off to the pool at noon on a Tuesday. That’s just poor twitter-etiquette.
So if you want to jump on board the social media train, and you need to now before all of your ids are taken by competitors or others with your name, you need to ensure that you are doing it for the right reasons. If you are a business thanking about your outreach, stick to your brand messages 1 out of 20 tweets, the other 19 should be about solid engagement of others around you.
I like this post, because it got me thinking about how the success of social media is a function of context. However, I disagree with the notion that a business should scrap the idea of profit for any of it's ventures. The money you have left over after all expenses is a company's lifeblood. Businesses don't often do things just to be nice. If there ends up not being at least some form of measurable ROI, businesses will drop social media like a rock, and fire the people who convinced them to start campaigns. I'm not disagreeing that it can be useful or profitable, because I think it can be both. But if "social media coordinators" or "social marketing campaign managers" (or whatever 9/10 of the people in this field call themselves) can't show their employers some measurabe ROI, the campaigns (as well as the employees) won't last long.

David-
I'm not saying that companies should scrap the idea of profit from social media techniques- but I do think that engaging in these medium for the sheer purpose of profit is not only difficult to measure, but incredibly time consuming as we all know.
I feel that the successful social media ventures that I have seen are components of an overall communication plan, rather than a lifeblood factor of the company.
Thanks for your thoughts. I appreciate them.
When I talk with business owners about how to use the various social media tools, I use the analogy of a Chamber breakfast. Everyone understands that you've got to actually interact in order for the event to be useful, and that you're not trying to make money at the event itself, you're trying to build a relationship that may someday generate income.
This post is a great reminder that there are lots of great tools, but no silver bullets. The fundamentals of business are still the same, and relationships are what matter most.
kk
Kendra,
Great point. It is still interesting to see a lot of members at local Chambers but very few actually sit there and say that the money they spend on Chamber is worthwhile. It's merely because they are not building the relationships.
I feel that a lot of people without Social Media coaches or whatever you call them, join all these free services and then they never get that return because it is a relationship. That's why you have people on twitter with less than 100 posts that seem to fizzle out.
Thanks for the comment and the analogy. I may use it!
I see your point, and it makes a lot of sense. I am big on relationship-building, because people are the basis of any business. I totally agree that social media is a fantastic tool for this, and Kendra, I love the comparison to a chamber breakfast, or really any type of face-to-face event.
However, if a business pays for a membership to an organization that exists pretty much purely for networking purposes, it is going to expect that those dollars it spends on that membership are going to bring in positive revenue. Smart companies track where their customers come from, and measure how many referrals come from which sources. It is not always an exact science, but the metrics will give an idea of whose relationships are profitable and whose aren't.
While networking is not the same as selling, if the networkers cannot show that they are worth more than their salaries and the money it cost to start the program, it will be scrapped.
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