
Do you represent your community to your company? Or your company to your community?If your community criticises your company, how do you react? Do you take your community's side? i.e. "I agree, we deserve to be treated better than this. I'm going to do my best to get an apology for you". Do your take your company's side? i.e. "We're sorry about that. You deserve to be treated better, we're going to try and make sure it never happens again."The adva