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A few times in the last year, I’ve had friends and family members approach me with conflicts they’re facing at work. Specifically, they’ve received e-mail messages of the hostile, threatening, rude, or passive- variety, and they’ve wanted my advice on how to respond. Most of the time, my loved ones want to stand up for themselves without making the situation worse in the process.
People come to me because I’ve spent the better part of the last five years learning how to deal with sticky workplace issues, and because I tend to express my feelings well in writing. I’ve found that after I’ve listened to someone vent about her latest work snafu, I can take all the information in and in a half hour write out an empathetic but assertive response for my loved one that will neutralize the toxic person in her life. One of my best friends told me last week that it would have taken her half a day to draft an e-mail response to her employee that would “show him I understand where he is coming from, but also make it clear that I’m the boss and protect me in case he complains to someone senior.” It needed to be done, but she didn’t have the time or the emotional energy to figure out the most succinct and effective way to communicate her message.
This is by no means an advertisement of my services, especially because I don’t even have services right now. But since I really trust my readers’ opinions, I’m wondering if you guys think there’s a business idea in this. Would you pay someone a nominal fee to help you write these kinds of e-mails? Do you think there are ethical or legal implications, and would it be worth partnering, for example, with an HR consultant?
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