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Last week I decided to pull one of my favorite books, Malcolm Gladwell’s The Tipping Point, back off the shelf. If you’ve never read it before (you should), the book describes the way in which ideas, trends, and social behaviors ‘tip’ and begin spreading like wildfire. News about Oprah officially joining the ranks of the Twitterati had the micro-blogging service at the forefront of my mind, and I wanted to re-read the book to help get a better grasp on how Twitter finally ‘tipped.’ Instead, I ended up with a much clearer idea of how social networks like Twitter and Facebook can fit in to our professional networking efforts.
In the book, Gladwell describes three types of people — Connectors, Mavens, and Salesmen — that he believes to be critical in driving social epidemics. Using the game Six Degrees of Kevin Bacon as an analogy, Gladwell describes Connectors as “people whom all of us can reach in only a few steps because, for one reason or another, they manage to occupy many different worlds and subcultures and niches.” You know someone like this. It’s the person that seems to know everyone. Not only that, a Connector enjoys using his/her network to connect groups and individuals that would never otherwise interact. “We rely on them to give us access to opportunities and worlds to which we don’t belong,” says Gladwell. Some of you savvy networkers out there might see where I’m going with this.
When it comes to finding a job, many people start off their networking efforts by reaching out to their ’strong ties’ like close friends, coworkers, and family members. While there’s nothing wrong with that approach, it’s probably not the most effective way to spend your time. Think about it: most of these people occupy the same social circle, work at the same company, and/or spend their time doing many of the same things as you. There’s not much of a chance that any one of them is able to find out about an opportunity that you haven’t heard about already.
Contrast this with your acquaintances, or ‘weak ties.’ While you’d recognize this person in a crowded room, s/he is not someone you see on a regular basis. This person spends time in a completely different world from you, possibly one with very different opportunities. Having access to many weak ties opens up networking possibilities far beyond those associated with strong ties.
Remember the Connectors? Gladwell describes them as ‘masters of the weak tie.’ Having a true Connector in your corner is incredibly useful in finding a job, as sociologist Mark Granovetter discovered in his aptly-named study, Getting a Job. In his research, Granovetter discovered that 56 percent of people found their job through a personal connection — yet only 16.7 percent of those people described seeing their connection “often.” With over 83 percent describing seeing their connection either “occasionally” or “rarely,” Granovetter went on to coin the term “the strength of weak ties” as a way to illuminate this phenomenon.
I promised I’d bring this back to Facebook and Twitter, so here it is: the people that complain about someone having hundreds of ‘fake friends’ on Facebook, or think that Twitter is nothing more than a place to tell people what you’re eating for lunch, are completely missing the point. Facebook allows you to maintain acquaintance-level relationships with people you would have long since forgotten otherwise. Twitter gives you access to millions of people using the service that you don’t even know. Aside from being fun to use, these tools are great ways to expand and leverage your weak ties. Most people don’t have the natural ability of a Connector, but social networks can help the average person act like one. And if you’re searching for a job right now, you should be using all the tools at your disposal.
Do you see the value in using Facebook and Twitter help you leverage weak ties? Let me know in the comments, or on Twitter @scottytsuch.
Photo credit: notsogoodphotography on Flickr
Really good post, Scott.
I havent' actually read Tipping Point (Blink is first on my list). That's really good to know actually. it's really interesting how networking has taken on a whole new life with the advent of social media. It's good to know that you can make connections AND tell people what you had for lunch!

This is really insightful. Very helpful.

this is not true. suspicious information found on your facebook could lead to your termination or rejection from being offered a job.
We are living in a society where interpersonal communication is sorely degraded, and Facebook certainly does not help that. As a matter of fact, it is worsening it.
The strongest networks can be built through your own communication skills, and spending hours on a useless "social networking site" will not help your interpersonal skills, which is something you'll need to nail an interview.
@ Mehnaz: Thanks! You'll enjoy Blink, it's an excellent book too. I agree that social media has added a very interesting dynamic to networking. Networking plays such an important role in career success. While 'online' networking will never replace face to face conversation, it's a great way to extend your reach, so to speak.
@ Mr. Fresh: Your comment that spending time on social networking sites won't help your interpersonal skills is dead on, I wouldn't disagree with that. The point I was trying to make is not that social networking sites are meant to be a replacement for in-person networking, but that they're a nice tool to help develop/maintain connections.
Because of this, I have to disagree with your assessment of social networking sites as useless. Spending a good chunk of your time telling people on Twitter what you're eating for lunch or taking quizzes on Facebook -- sure, those are wastes of time and not at all what I was talking about. My goal in this post was to communicate that, used effectively, they can add value to your networking efforts by extending the number of people you can consider as potential connections.

I believe it will be interesting to see what happens as "kids" grow and move into being adults.
If Facebook, Twitter, blogging, and other social media tools allows everyone to take a legitimate stab at being a connector how will society as a whole change?
No longer is it crazy to have connections all over the country, even the world.
What do you guys think?
Just finished this book today actually - how very fitting! One thing I wonder is if Gladwell wrote the book today, how would online social networking change things? Will the ease of access to so many groups of people online phase out the role of the Connector entirely? Aren't we all capable of being Connectors at this point?
@ David and Alyssa: I think that social networking tools are game-changers in the sense that, if used effectively, they can make it easier to manage those 'weak ties' much more easily.
What they're not going to be able to do is teach someone to be a good networker or communicator if they aren't one already. Gladwell says that one big part of being a Connector is a genuine interest in people and desire to make those connections just for the sake of making them -- they act as Connectors not out of necessity, but because it's part of their personality. And they don't see it as 'networking.' So in that sense, social networking tools won't make everyone a 'Connector' because many people don't live their lives that way or have that degree of interest in people and connections.
Alyssa, your point about possibly phasing out the *role* of the Connector is really interesting. I think the hyper-connectivity across various groups means that ideas spread much easier and more quickly than ever before. My gut tells me that it means, from time to time, we're all able to step into that Connector role (even temporarily). And if that's the case, it wouldn't necessarily diminish the role of the Connector, but it would certainly democratize it -- as you said, we would all be "capable of being Connectors."
As a musician living in NY, I can say that online social networking has been an invaluable tool in furthering my career. Not only have I made contacts in places outside of NYC, I have been turned on to new music, good advice, and valuable resources; it was through an online-only friend that I came across this site! As some who is not a Connector and is generally quite shy, it is a relief, and time saver, to be able to do some of the networking over the internet. While many probably consider that last statement to be the very reason these networks are bad news, I take the side the most advocates take and that you've repeatedly stressed- online networking is an extra advantage, but not replacement for face to face networking. Still, with the economy the way it is, I simply cannot afford the door and drink costs to attend shows and network face to face right now. Plus, I have generally found, at least in the jazz music industry, that the people that are more interested in networking, are the ones that do so online.
With all the plethora of anti-facebook, twitter, etc. articles out there, it was a relief to come across your post. Thanks for sharing your thoughts.