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Posted On 04.27.09

Last year a few smart, ambitious Gen Y employees at TalentSmart asked me about the things I’ve done and learned that might help them steer their careers. These conversations plus the fact that I have a younger brother finishing college in the fall got me thinking and eventually researching. Here is part one of my answer.

THE RESEARCH

As a recovering trophy kid myself, I’ve learned quite a bit about this topic the hard way. But I wanted this to involve more than just my opinions. So I spent the last couple of months conducting structured behavioral interviews with managers from corporate stalwarts including Target, Best Buy and General Mills all the way to cutting edge startups and non-profits. To avoid speculation and generic platitudes, I asked these managers to tell me about a specific Gen Y’er they have worked with that had/has clear leadership potential. Then I asked them to describe specific events and situations covering everything from how they do project work to how they write emails. After 30 or 40 minutes, we then switched gears and had the exact same interview about one specific talented, yet somewhat disappointing Gen Y’er (i.e. a trophy kid).

THE RESULTS

Regardless of age, industry or company size, I was astonished to hear manager after manager tell me virtually identical stories listing virtually identical behaviors distinguishing the effective Gen Y leader who “gets it” from the talented trophy kid who doesn’t. The much-touted intelligence, confidence and ambition of Gen Y are every bit as real as the entitlement, narcissism and poor follow-through. The big difference? Some Gen Y’ers have simply learned to behave more in-line with the first set of traits than the second.

The good news is that even raging, narcissistic trophy kids can whittle away their rough edges to reveal the confident and humble high-performer underneath. It’s not rocket science, but it does take a willingness to confront face-to-face some uncomfortable realities about your thinking and action. In the coming weeks, I’ll be blogging about 10 specific things you can do to make the transition from trophy kid to influential leader.

WHAT YOU CAN DO IN THE MEANTIME

I included this quick and dirty table below to help you start thinking about what you currently do, say and think that is either helping or hurting your career. Whether you want more flexibility and independence, more meaningful work, or a fat pay check and a corner office, truly doing good work is what ultimately gets you there. Branding, blogging and social networking definitely help to open doors, but once inside that door your boss and/or clients need substance.

NEXT GENERATION LEADERS

TROPHY KIDS

Create meaningful work for themselves

Expect meaningful work to be given to them.

Ask “is there anything else I can do?”

Say “that’s not really my job”

Constantly strive to do their best work

Constantly claim “I’m trying my best”

Try to solve problems on their own before asking for help.

Ask for help at the first sign of an obstacle.

Use self-deprecating humor to give everyone a laugh

Make sarcastic comments in attempts to be funny

Think about how what other people want

Frame things in terms of “what I want…”

Have enough self confidence to learn from other people

Talk down to other people

Eye long term rewards for themselves

Expect a constant flow of immediate rewards

Pride themselves on results

Pride themselves on trying hard

Earn their success

Blame others for failures

Try to create real value

Try to earn praise

Adapt their language and appearance to fit the situation

Believe that their appearance defines them

Seek out feedback on their performance

Get defensive when critiqued

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Comments

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April 27, 2009 11:58 am

Looking forward to reading the rest of your posts! Just realized I am more of a trophy kid than I originally thought. I guess admittance is the first stop to recovery...

April 27, 2009 12:32 pm

I agree so very much with this post. I see most folks our age dividing almost down the middle to these two camps, and then wondering why they haven't earned the golden office in the corner by age 27.

I would, however, question one point on your table (while appreciating that it is a quick and dirty.) You mention that it is an attribute of a leader vs a trophy kid to use self-depracating humor rather than sarcasm. I see where you are going (don't be the smartest smartass of them all) but at the same time don't think that any leaders are formed by allowing themselves to always be on the depracating end of a joke. I see more witty banter occurring with other leaders I encounter, with a little humility humor tossed in.

April 27, 2009 1:41 pm

On Elisa's point - I think that the key there is probably humility in some ways, but not really to make yourself the butt of all the jokes. In the same vein, it's good to laugh at yourself once in a while. Don't be so self-entitled so as to forget that :)

Great post!

April 27, 2009 1:53 pm

On top of this, there are some things that only time and experience will solve. The young shot callers realize this and most do develope some patience.

Sometimes, it's getting down in the trenches and doing all the ugly, messy, but necessary stuff that makes the business work. Sometimes, it's going back to school to fill in the gaps in your knowledge. And sometimes, it's listening to the old-timers and their there-I-was stories to gain insight into not only how things are done, but why certain choices and directions were chosen.

April 27, 2009 2:12 pm

Nick,
Great post. Your work attitude is just as important as the work itself. You obviously "get it."

April 27, 2009 3:55 pm

Nick,

this is a good post with some amazing content and I can't wait to read the rest of those posts your planning.

April 27, 2009 4:10 pm

Nick, excellent post, I think it's interesting that the characteristics of a "Next Generation Leader" remain essentially unchanged over the past 3 decades. I think although our experiences and drives can change, the qualities of a true leader remain quite constant.

April 27, 2009 10:48 pm

Nick,

Really great post. I think it's especially helpful that you took the extra effort to put it in a table form - anytime there's some strong, concise language in a table, it can be used as a reference point for other people. Really helpful stuff.

Miles
April 28, 2009 10:18 am

I really like this post and it really got me thinking. I hope you'll do some more follow-ups, I think it's great you went out there and really asked people.

April 28, 2009 10:22 am

Thanks for the comments, everyone. Your insights will help immeasurably to make the coming series that much more beneficial for everyone else so please keep them coming.

April 28, 2009 10:22 am

@Josh - your point about Tables fits well with one of the 10 strategies. It's not about tables directly, but rather the kind of organized thinking that goes into a table. Stay tuned...

April 28, 2009 10:26 am

@Jimmy - You're absolutely right that the fundamentals of good leadership are relatively constant.

What changes, I think, are where each generation starts from. For example, Madison, Wisconsin never moves, but to get there from the east requires different directions than from the west. While we're all trying to get to the same end goal of strong leadership, in many areas we seem to be starting from a different place than our predecessor generations.

April 28, 2009 10:59 am

@Elisa @Mehnaz - Great points. In some ways you're both right. Self-deprecating humor is a poor cover for incompetence. If you're constantly performing below average and calling attention to it with self-deprecating humor, then it's not going to be too funny for too long and won't become that leader. But that's a performance issue, and not a humor problem.

Self-deprecating humor is a great way to diffuse the perception that you're entitled and arrogant (even if you're not arrogant, you are often pereceived that way simply b/c of your age and confidence.) Whereas sarcasm--the comedic tool of choice for our generation--only feeds into that perception. The main point is that if you must use sarcasm, don't direct it at other people. It only makes you look small and insecure even if it's done under the guise of "witty banter." It might get you a date, but it probably won't get you a promotion.

Thanks again for your great thoughts!

April 28, 2009 11:24 am

This is great! I like that you have research to back up your statements. I'm very much looking forward to the rest of your posts!

April 28, 2009 11:55 am

Thanks, Irina. Look for a new post every Monday for the next 10 wks.

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