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Posted On 04.13.09

I’m currently reading Putting the Public Back in Public Relations by Brian Solis and Deirdre Breakenridge. In the first chapter, titled “What’s Wrong with PR?”, Brian and Deirdre list 20 reasons why PR doesn’t work (a list with reasons from Guy Kawasaki, Jeremiah Owyang and Dave McClure). After reading this list, I realize that there are some problems here, and I believe I can be instrumental in changing the perceptions of PR as we know it.

1. The client and the PR person or PR firm are not a good match. I, Sydney Owen, do solemnly swear to ensure that I am a good match for my clients, and vice versa. If there isn’t a great chemistry between the client and the person/people handling their PR, the campaign has already taken two steps back. And nobody likes to start from behind. That being said, if I feel that I am not a good match for the client, I will say something. Because life is too short and money is too tight to be half-assing anything. And if we aren’t a good match, there will be sacrifices made somewhere that result in less than 100% from both ends.

2. The PR firm doesn’t understand the product or technology. This is important on all levels, especially to me, as a fresh face in the industry. I bring it upon myself to understand my client and their message, be it a product, a service, whatever they are trying to say or sell. I also challenge my peers and coworkers to strive for the same level of understanding, since we are all in this together. I’m here to learn, and I will ask questions. I will not pretend to know it all.

3. The PR firm hasn’t been properly trained on how to communicate with bloggers or social media. This is the whole reason I’ve been involved in the social media scene before I enter the work force (obvious Twitter addiction aside). Social media is shaping PR in ways that are going to revolutionize the industry. I am engaging in that change before I enter the world outside of the classroom. I will start my career in PR with a solid understanding of just what exactly can be achieved through the use of these tools. I have started to establish relationships with influential bloggers that will play an important part in the future. This is why I’m investing so much time and effort into my blog and my web presence in general. This will help a client someday. The connections I’ve made will enhance a campaign that I will some day a part of. And that’s exciting to think about.

4. The PR firm prefers working with a few big traditional media instead of lots of smaller online media and online channels. Going back to number three, this is why I’m creating relationships with people in different industries online. The way multimedia journalism is emerging is exciting. Knowing how to target those media in different channels online is what puts you (and your firm) ahead of the game. There are a lot of firms that get this. There are a lot that don’t. I hope to help expand media lists to include these online markets. Integrating the new media with traditional media is what will blow the reach out of your campaign out of the water.

5. Marketing (and communications) is not just facts (the when, what, and where), but it’s telling  a story, engaging the community, and being “human”. PR has always been about relationships. Why do people (the client) matter? How can we show that they matter? Who is listening? Now, with social media, we have the means to monitor what people are saying. Social media is about the conversations. The conversations will influence your campaign strategy. Conversations will make or break you. Telling the story in a creative way is always what works. Now we just have more ways to deliver that story.

First of all, if you haven’t read this book, you should (especially if you’re in PR, a PR student, or have any remote interest in where the industry is headed).

What are you doing to better understand the industry? What do you think is wrong with PR? Why doesn’t PR work for you? If you are in PR, how are you tackling these concerns?

Share and Enjoy:

Comments

jrandom42
04.13.09

As an engineer and software developer, PR has always been about smoke, mirrors and illusion. And there are far too many Dilbert strips to illustrate the yawning chasm between technology and PR.

Rob
04.13.09

Isn't everything in life smoke and mirrors? It's not like you picked out that shirt because it's comfortable.

katenonymous
04.13.09

Are you going to change that, or are you going to do things differently? The latter seems entirely achievable; the former seems beyond the reach of an individual.

These are all good goals, but a crucial part of effective PR (indeed, communication in general) is saying things in a way that your audience will hear--and respond to.

04.13.09

Rob,

I did pick it out because it fit, was comfortable, and was the right price.

04.13.09

I think the point you make about understanding the client and the industry is so important - it's your job to be an expert on your client, so if you don't take the time to understand, you're not doing a very good job. Research and interaction is key.

Jen Zingsheim
04.13.09

PR done well does work. This "PR stinks all the time" etc. is a cause du jour for some, I'm not even going to try and figure out why. There are plenty of examples of really great public relations campaigns out there.

If you are only focusing on new media, you are going to miss large chunks of intended audience. Blogs still get the vast majority of their information from mainstream sources. Granted, there is a lot of crappy PR out there, but there's also quite a bit of good. Like anything else, people are more content to complain about the bad than focus on the good.

For a rundown of the good, check out: http://blog.holtz.com/index.php/weblog/the_spotlight_shines_of_the_kind_...

04.13.09

I'm going to ask a really dumb question: Are there ANY Gen-Y professionals on this site who are NOT in PR, Marketing, Sales, Social Media, and Web related stuff? Where are all the Engineers, technicians, chemists, physicists, geologists, biotech people, software developement folks, and so on?

04.13.09

@JRandon42 - they're off doing their jobs and don't have time to surf the web and network the way we do.

Rob
04.13.09

@JRandom: Boxers and t-shirts are much more comfortable.

A lot of people who don't work in marketing/media fields are hardly likely to see the value in a blog whose intended audience are marketing/media.

Oh, and software/web people have their own forums. And trust me, they spend much more time on those than we do here.

Jaclyn
04.13.09

@Sydney, this is a really awesome post and I like your list of reasons above. As a journalist who has worked in PR, I think one of the biggest problems with PR is that often clients have unreasonable expectations for information they want promoted. Basically, they want non-newsworthy things to get news coverage. Very few PR professionals just refuse these sorts of requests and they "try things" even if they know that what they're promoting isn't newsworthy. I think we can find a way to prevent this, everyone involved could be a lot happier in the long term.

04.15.09

@KateNonymous I plan on doing things differently. I agree that doing things differently is more likely to be do-able, but I also think that change starts with one person and has a ripple effect. If I set out to change perceptions about PR as we know it, then I can hopefully influence others in the industry to do the same. Great things start with great minds, so someone's gotta step it up. I'm saying this is my pledge to the industry to go above and beyond the call of duty.

@Jaclyn I think the input from journalists who are now in PR or vice-versa is always incredibly interesting. Since the ultimate goal for most PR is to get the word out to the media - hearing a POV from someone who has worked both is extremely valuable. We need to think of more innovative ways to get our clients message out there. So many PR people that I've worked with just blast their releases to anyone and everyone on their list, instead of taking the time to establish relationships and pitch the story to someone who has an interest in what you're saying or someone who's beat actually matches what you're trying to get out there.

katenonymous
04.15.09

Here's the think: How do you expect the industry to react to the statement made by this title?

katenonymous
04.15.09

Should be "Here's the thing." Apparently I can't type today.

04.15.09

@katenonymous - The title reflects the list that Brian Solis created in his book. I'm re-stating the points in the list that stood out the most to me and then giving my reaction to the concern at hand.

If the title of the post is the issue, what would you suggest the title be? If the content is the problem, then, well, I don't know what to tell you. :)

04.15.09

Rob,

Boxers and t-shirts are more comfortable FOR YOU. A number of us have different ideas and concepts concering our personal comfort with clothing. And yes, my clothing decisions are driven by my own investigations and research on what works for me, rather than "smoke, mirrors and illusions."

katenonymous
04.15.09

I'd suggest a title that's a little less bombastic. Frankly, it's off-putting. I can't imagine anyone in any industry reacting well to a statement that says, essentially, "You're all doing it wrong, and I know better." That's not going to get people to listen.

The content is fine, although I do think that you're discarding more traditional channels too cavalierly--what we should all be going for is a mix of methods that includes old and new, based on what works for our particular audiences and needs.

What this is, really, is a post about how you want to approach PR. That's fine. But your title says "I know better," and the odds are that you don't. At least not yet. As you yourself say, these aren't really your observations. They're your thoughts on someone else's observations. A title that indicated that would be more accurate and less alienating.

04.15.09

@katenonymous - the title doesn't read that I know better. The content proves that I don't know better. I'm one of the first people to knowingly and willingly admit that I definitely don't know everything. I'm here to learn and I am so eager to learn its borderline ridiculous. That being said, people that know me, people that know my work, know that I'm not implying that I'm the know-all on this topic. And I never claimed to be. Am I setting myself apart from my classmates? Absolutely. Am I an authority on any of this? To my peers, sure, but to the industry as a whole, not yet.

Who said anything about discarding traditional channels? I believe that my reaction to point number four, specifically when I said "integrating the new media with traditional media is what will blow the reach out of your campaign out of the water" suggests that I'm not looking to throw any methods out, but that I'm hoping to enhance what we already do.

katenonymous
04.15.09

RE: #4--fair enough.

RE: your title--how am I misreading "This doesn't work and I'm going to change it"? Being a success in PR means understanding how things sound to the other person. In this case, I'm your reader. If I say your post title turns me off, that's a problem for you if you want me to read it.

04.15.09

@katenonymous - you're here, aren't you? :)

Evan
04.15.09

JRandom42 - I'm 23 and working as an engineer. I'm not really an official member of this site, but I'm a frequent reader and occasional commenter. Brazen Careerist doesn't seem to bill itself strictly as a community for people in marketing, PR, etc., but it does mainly attract folks working in those types of careers. I like this site and I would love to see more (or even one) members in engineering and science careers sharing their thoughts. It's interesting to read the posts on this site because it makes me realize how different the concerns and priorities of people in non-technical careers are from my own, but there is also a lot of overlap, especially with regard to general personal development strategies and techniques.

I know there are plenty of forums for technically oriented people, but I don't know of many that focus specifically on the careers of young professionals. I wish there were some, though if it were really that important to me I suppose I would start my own blog and maybe join the Brazen community officially.

Does anyone know if this site is intended only for people in marketing, PR, social media, etc., or if it just sort of spntaneously grew into a community of people mainly in those types of careers?

04.15.09

@Evan - I think the nature of this site draws in those types of people since this is a blog network. There aren't as many people in more technical fields are blogging as there are in PR, Marketing, social media, etc.

Evan
04.20.09

Thanks, Sydney. I wish there were a few engineers sharing their experiences through blogs, but I guess we aren't as attracted to that form of expression as people in other careers are.

JRandom - Do you have a blog, by any chance?

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