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Posted On 03.25.09

Facebook began as an online Yearbook. It rocketed into something much bigger and much more successful than the founders imagined. Now they have fierce competition in niche microblogging, bookmarking and tagging Web sites. What Facebook is doing is trying to incorporate the best part of those sites into its interface so that it becomes the place to go on the Web for social media. In my opinion, it's doing it well.

Judging by the outpour of "Change Facebook Back to Its Old Page" groups, messages, tweets and e-mails, people are continuing to be brand loyal even after the brand changed. Facebook's audience loves the product so much they're willing to lobby for it to stay the same. They don't realize that by staying the same, it's not gaining any market share or taking part in the old business practice of 'putting competitors out of business'.

Facebook is still giving us our Yearbook features. We can see photos, links, relationships, etc on profiles. The interface has just changed a bit. It's interesting to me that every time Facebook changes something, the public outcries on message boards. I think people need to realize that this way of communicating is still so new people are actually brainstorming what to do to continue to make it work. We're getting a great free product- at least they're not making us pay.

I'm not saying to stop the complaining about Facebook--- keep it going. It's showing Zuckerberg and the other staff there just how much people care about their product. That's why they're changing it- to keep us around so they can continue to keep us happy. So thanks, Facebook. You da bomb. Never Change. Keep in Touch! Have a great summer! Call me! :P

P.S. How's this "back when" quote for you... "I remember when Facebook was called THE Facebook!"

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March 25, 2009 6:19 pm

Great post - I think you're spot on about the fact that people love the product so much that they get so overwhelmed when there is a change!

That's an awesome thing for Facebook.

Meghan
March 25, 2009 8:32 pm

Thanks Jamie. Yes, it's awesome for Facebook that they have so much brand loyalty- I just wish they'd do a good job managing it. I think they're still so young they don't have all of their outreach in place, especially since they're growing enormously each day. With all the hooplah over the terms of service and the changes to the interface, I think more "real" answers from Zuckerberg, not coaching from his phenom PR team would go further.

March 25, 2009 11:42 pm

I already commented on your original blog but I wanted to say congrats on the feature! You are becoming SO internet famous!

Where's Don Lemon when you need him?

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