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Posted On 01.23.09

It is becoming increasingly difficult to find novel and predictable means for delivering an advertisement or marketing message to Generation Y. As technology is adopted on-mass by the tech savvy crews of Gen Yers, new opportunities, novel but seemingly unpredictable, begin to be created. With in as recent as the last 5 years, a new form of marketing has begun to take shape, hoped to be the answer to accessing the 65 million Generation Yers who own a cell phone. This new approach is known as Mobile Marketing.

Essentially, a marketer will gain access to a list of private cell phone numbers, unbeknownst to the owner of the device, and will send them a text message with advertisement copy contained within. Initially Mobile Marketing was seen as a cure-all for delivering new media messages to the hungry minds and eyes of new consumers. However, it was quickly found out to be even more ineffective the traditional television advertisements.

Not only did Generation Y not engage or begin a relationship with the Brand, but they openly rebelled against the invasive spam. In short, Generation Y did not like receiving unsolicited text messages from a 3rd party whom was trying to sell a good or service. Much to the dismay and shock of many marketers and companies, Generation Y began using their other new media tools, such as blogs and email, to communicate to the world their disapproval and frustration with the new attempts to attract attention.

The saying, “Bad news is good news,” certainly doesn’t apply here as the buzz created on the internet about Mobile Marketing certainly led to its temporary demise. When it comes to Marketing to Generation Y it is very important to pursue efforts that allow for transparency and feedback, immediate feedback. Mobile Marketing does not allow for such transparency nor does it allow for relationship building, in most cases. There is one major exception however.

For those Generation Yers who have opted into receiving the text messages from advertisers or content providers who are viewed as acceptable have an unprecedented opportunity to build and maintain relationships with Generation Y like never before. The power of Mobile Marketing, however slim, lies in its ability to relay desired messages for virtually no cost to a vast number of consumers. This is the upside to mobile marketing, cost and time/labor efficiency.

Being skeptical by nature as well as desiring a relationship with those requesting a moment of their time, Generation Y does not respond well to Mobile Marketing. Mobile Marketing is another example of how Marketers did not realize the consequences of their actions, however seemingly benign, before committing themselves. As is understood Generation Yers as well as Generation Y Consultants, to reach Gen Y you must first listen and secondly respond. Mobile Marketing is push instead of pull, very traditionally limited, simply using a new medium to deliver the content. As Generation Y continues to adopt newer technologies, marketers will continue to be one step behind, trying to deliver a message without attempting to develop a serious engagement with their new consumers.

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michael cardus
January 24, 2009 9:09 am

This sending a blanket of text to cell phones violates the trust that Gen Y demands of marketers. To use a Seth Godin term "Permission based marketing" means you have to know who is marketing to you and the consumer must be accepting of the ads. The relationship is built on trust. I will read and buy your products, because I want to. Sending blanket texts is like an annoying comercial.
These marketing ideas were probably created by Boomers in some lame think tank somewhere (not that think tanks are lame, I am a huge fan of the tank. Just that the one that thought sending generic texts to cell phones are lame).
I recieve these text occasionally and it just pisses me off!

It is like makeing a facbook page or blog and creating fake customer testimonials. It is obvious and only hurts your brand.

blpgirl
January 24, 2009 11:11 am

Sending an advertisement trough sms just for the heck of it is just wrong and is a really bas technique to get the attention of the consumer but is still the most use by advertisers.

I think mobile marketing might have a bright future, for example, i hear of some companies that are using really targeted advertisement trough sms messages like, for instance, your walking trough a certain street where there is a beer local at the corner where you are a customer from time to time and suddenly you received a message to your cellphone saying "Hi ms name, if you go to the bar at the corner and show this message you can claim 20% discount on your first beer" this kind of targeted message has more probabilities to work and i think is where the mobile marketing is heading.

Giuliano
August 7, 2009 3:38 pm

Unfortunately here in Brazil Mobile Marketing doesn't go well because the major cell phones here are pre-paid and don't support 3G generation.

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