Do Your Job Like It’s Your Business

Let me guess: you’re really an entrepreneur at heart; you’re just temporarily stuck in this corporate job, right? One of these days you’re going to bust out of cubicle hell and make a break for the Gen Y holy of holies, owning your own business. And it’s going to be awesome. You’ll be your own boss and you’ll run your company so much cooler than the corporation you’re just biding your time at now. I know. Trust me, I know.

In the meantime, you’re cranking away in front of your PC from 8 a.m. to 6 p.m., fearing layoffs and keeping an impatient eye on the recession economy.

Here’s the thing though: you shouldn’t just be biding your time in your stuffy corporate job. I found in high school and college that the level of my education was entirely up to how much I wanted to learn. I’ve always been one for making the most out of a less-than-ideal situation, and my corporate job is no exception.

I do my job like it’s my own business. I run it like a business, like a separate entity that provides a service to the corporation I work for. I've heard it called “innerpreneur” or “interpreneur.” When people ask who I answer to, my boss tells them that I’m like my own little company. Of course, I still answer to him, have to keep regular business hours, only get my allotted 10 vacation days, etc. But he considers me to fairly independent.

Just like in school, I have two options: I can do what’s needed to get by, or I can make the best of it and really learn something useful. Even if you have a lot of built-in structure in your role, you can still take your position and see how to run it like your own company. It’s great practice for when you finally do have your own company, and your superiors will start to be a lot like my parents were when I was in school – they’ll give you more and more freedom as they see you handling it on your own.

What services do you provide?
The most important question you will ask yourself as an entrepreneur is, what am I providing? As an innerpreneur, you need to ask the same question. As a marketing research analyst, I provide accurate, timely research to my clients that is easy-to-understand and useful in their roles.

Who are your “clients”?
As an entrepreneur you will need to determine who your target consumer or client is. In your corporate job, you also have “clients” – those people who consume your services. It might be a certain department or set of departments; it might be your boss. In my corporate role, my “clients” are the advertising departments of four regional branches of our company, as well as smaller clients in other departments.

Have a marketing plan.
By now you’ve certainly been given the advice to “sell yourself” or “toot your own horn.” I never really understood what people meant by that. Was I supposed to run around telling people how wonderful I was at my job? Not quite. I figured this out during the recession when I saw my industry making sweeping layoffs. I knew I needed to sell my position. I set to work selling my services to my clients. I made a list of the services I provided and the benefits to my clients. In other words, I started emailing the managers of the advertising departments and talking directly with the account executives about what I could do to help them do their jobs better.

I do seasonal marketing. I send emails during the holidays (a busy selling period) letting the advertising departments know how I can save them time, and I use the slower periods to extol the virtues of our planning software and my training opportunities. It works. That’s how you sell yourself, and avoid layoffs.

What are your profits and losses?
As the owner of a company, you’re going to get pretty familiar with P&Ls (profits and losses). This is basically a ledger of what’s coming in and what’s going out. I like to think of this process as doing a return on investment (ROI) on my position. Your salary is your “losses” – that’s how much your “business” is spending every year. It’s probably hard to quantify your “profits” – that’s how much you bring in for the company. You probably don’t have a revenue-producing role; it’s most likely more indirect. As a research analyst, I can tie my role to revenue through the research I provide to our advertising department to facilitate sales. Try to think of your position in terms of this. The closer you can tie yourself to revenue, the more secure your job will be.

Are your “clients” satisfied?
Just like I would in my own café (that’s the business I hope to one day own), I check up with my clients to see if they’re satisfied with the services I’m providing. I check in with managers, account executives, my boss, and our corporate offices regularly to see if they’re getting everything they need from me when they need it. I ride out on sales calls periodically to see my product used in the field, and I survey my clients to see what’s missing. I go back to my boss or corporate offices when necessary and/or make adjustments accordingly.

Is there a more efficient way to do this?
One thing we all say we’ll do when we own our companies is cut out all the red tape. If you’re in a publicly traded corporation, there’s only so much you can do (thank you, Sarbane-Oxley) to cut out certain kinds of bureaucracy. But you can eliminate inefficiencies in your role. The four branches I provide services for were running the same report four different ways. I found a way to streamline, and our corporate offices are considering adopting the changes across all 14 branches we own now.

Have a processes manual.
Good god, I do a lot of stuff. I run various weekly, quarterly, twice-yearly and yearly reports. Some need feedback from my “clients” and the rest are run from five different databases. There are processes for running those reports, training new executives, organizing research studies, cleaning up databases, updating research slides, ad nauseum. There’s no way I can keep all that straight in my head. And what happens if I get promoted, laid off, hit by a bus, or move to another company? I’ll have to spend my last two weeks trying to do a brain dump the size of a small country. So, I keep a processes manual. I record how I run this or that report, what it’s used for, who needs it, how often, etc. I also keep track of the flow of these processes. How do the requests for services come in, to whom do they travel when they are completed?

Have job descriptions.
If you’re thinking of running your own show one day, you’ll need to read “E-Myth Revisited.” In it Michael Gerber talks about how even if you’re a one-man show for a while, one day you don’t want to be. You will play a nominal role in your company (if you so choose), watching it run like a well-oiled machine from a distance. It will be a thing of beauty. He recommends that you create roles for your company – a VP of marketing, production, and sales; managers; producers; etc. where applicable. The idea is that even though your name is penciled into all those roles now, later it won’t be. So, I did that with my job. I came up with job descriptions for the different hats I wear, the various services I provide. Sure, they won’t grow like a business would; one person will probably do all those jobs in this position, but I know how to describe every job I do. And my bosses and predecessors will know as well.

What are your hours of operation?
Yeah, I know. You probably don’t have a lot of control over this. However, you might have more than you think if you start thinking about it. It makes sense for my “business” to be open from 8 a.m. to 5 p.m. or 9 a.m. to 6 p.m. because that is when my “clients” need my services. That’s when they expect me to be open for business, so those are my hours. If I could legitimately tell my boss that different hours of operation would be better, say because I’m now dealing with outsourcing to India, he would probably give me a fair hearing because everything I’ve done until now has shown that I have buy-in with my “business.”

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Anonymous

10 vacation days? That's one of the reasons I love the UK. 23 days for new hires... + 8 days bank holidays.

December 29, 2008 9:27 am
Holly Hoffman

@Anonymous: That's like a month off! Yeah, fat chance of that happening here. I take solace in the fact that I don't work in Japan... yeesh.

December 29, 2008 10:35 am
Shawn

Holly-

Your suggestions are not only great for someone already on the job, but they are also applicable when you're interviewing. In particular, being able to clearly and concisely articulate what you do in your current or previous role (no small task for many job seekers), knowing your clients and services (and those of the prospective employer), having a marketing plan, and being able to show a track record of improvements you've been able to make on the job, will go a long way towards landing an offer.

Shawn

December 29, 2008 10:38 am
Anonymous

Happy Holidays, Holly! Thanks for sharing your personal business philosophy - it's a great way to assess one's value at a firm!

December 30, 2008 2:39 am
Deadhedge

This is a really brilliant post. I'm impressed that you already know what took me 10 years + MBA to discover.

To add to the conversation that you started, I think that the most important things that you highlighted are the 1) efficiency improvements and the 2) knowing your customers.
Before any new resources are allocated, a company will always ask about efficiency improvements first. If you have a track record of demonstrating those improvements, it will be easier to get new resources.
With knowing your customers, there is no more persuasive argument in business than saying "I talked to the customer and they want it."

Tying yourself as close to the revenue as possible is a well known principle but I wonder if it can really protect you. Unless you have the client list, you are still a replaceable cost. When a budget needs to be cut, it's either you or me, the dollars have to come from somewhere.

Holly with your idea of marketing yourself, do you get too many requests? Showing your value is important and it is a good idea, but before really doing it more myself, I wonder if I would get more requests than I could fill and thus dissatisfy my customers?

December 30, 2008 9:25 am
Holly Hoffman

@Deadhedge: Great! Does this mean I don't need to get that MBA now? j/k.

Tying your position closer to revenue definitely won't protect you if huge layoffs loom. However, I do think that if you can bring yourself closer to the middle of the revenue herd, you'll avoid being picked off on the outskirts.

As to over-marketing yourself, yes, it's possible. I think the important thing is to have efficient systems for dealing with numerous requests in place. For example, when I took over research for three branches when I was previously only managing one, I found an online tool to help my sales execs run their own prospecting lists, when I had been doing it for them myself previously. This allowed me to scale back on that altogether and give myself room to deal with the increase in other requests from my new "clients" or the new branches. It's all about being able to scale. If the structure isn't in place, then it will cave in on you.

And I agree, you can't destroy your "business" in the process. You have to grow apace. If you had saddled me with four branches when I started, there's no way I could've given my "clients" what they needed. After 18 months, however, I'm able to handle it. And hopefully, I'll be able to handle even more sometime in the future. ;)

December 30, 2008 12:20 pm
Deadhedge

@Holly,
If you decide to go for an MBA, you can skip the career development classes, that's for sure.

December 30, 2008 4:41 pm

Holly, just wanted to say that I loved the E-Myth point. I read the book a few years back, and that was definitely one of the points that stuck with me.

I'm currently trying to think of things like that while working on a process redevelopment project at work . . . with a little "First, Break All the Rules" thrown in for good measure.

January 1, 2009 9:06 am

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